RM Palmer Company, LLC

Business Development Rep

• Drive New Business Growth
• Develop and execute strategies to achieve annual revenue, gross margin, and pipeline objectives.
• Identify and secure new B2B contract manufacturing and confectionery coatings opportunities.
• Build relationships with confectionery manufacturers, private label organizations, retailers, brokers, and strategic partners.
• Prospect through networking, referrals, industry events, trade shows, and market research.
• Lead customer discovery meetings to understand manufacturing, product, and commercial requirements.
• Evaluate customer opportunities against manufacturing capabilities to ensure profitable, long-term partnerships.
• Present company capabilities, conduct facility tours, and lead commercial discussions.
• Prepare proposals, pricing recommendations, business cases, and commercial agreements.
• Support contract negotiations and strategic customer discussions.
• Analyze industry trends, competitive activity, and emerging opportunities.
• Lead Customer Onboarding & Commercialization
• Serve as the primary commercial contact throughout implementation.
• Coordinate customer onboarding with Operations, Quality, R&D, Planning, Purchasing, Finance, Scheduling, and Customer Service.
• Manage project timelines, documentation, system setup, product transfers, and milestone tracking.
• Ensure successful launches through proactive communication and issue resolution.
• Develop Long-Term Customer Partnerships
• Support customers throughout startup and stabilization.
• Conduct business reviews focused on production performance, service levels, forecasting, inventory, and customer satisfaction.
• Identify opportunities for program expansion and additional manufacturing partnerships.
• Successfully transition established accounts to the Account Management team.
• Collaborate Across the Business
• Maintain CRM and ERP data including forecasts, pricing, opportunities, and customer records.
• Generate pipeline, forecasting, and sales performance reports.
• Partner with internal teams to align customer expectations with operational capabilities.
• Present business development updates and growth opportunities to executive leadership.
• Support continuous improvement initiatives across customer acquisition and onboarding processes.

Business Development Manager