RLS Logistics

Account Manager

• Manage customer shipments from pickup to final delivery
• Maintain and grow customer relationships through ongoing communication and business reviews
• Supervise and support Account Coordinators to ensure customer and carrier satisfaction
• Negotiate rates and secure carriers to maximize service levels and profitability
• Optimize routes, freight, and vehicle capacity
• Meet or exceed performance metrics set by management
• Provide insight on market conditions during customer and carrier negotiations
• Exercise independent judgment when approving credit/debit adjustments
• Provide feedback on Carrier Support performance for evaluations
• Participate in interviewing and screening Carrier Support candidates
• Perform additional duties as assigned by management

Account Manager – Produce Division

Manager

• Serve as the primary system administrator and subject matter expert for all McLeod TMS modules.
• Lead the configuration, customization, and ongoing optimization of McLeod TMS and FlowLogix workflows.
• Design and implement automated workflows to streamline transportation operations.
• Identify opportunities for process improvement and automation within brokerage, dispatch, and carrier management workflows.
• Develop and maintain system documentation, standard operating procedures (SOPs), and training materials.
• Train and support end users across operations, customer service, and accounting teams.
• Monitor system performance, troubleshoot issues, and coordinate with McLeod support as needed.
• Manage system updates, testing, and deployment of new features and enhancements.
• Generate reports and analytics to support operational and leadership decision-making.
• Support business intelligence initiatives and data integration projects (EDI, APIs, flat files).
• Collaborate with leadership on AI-assisted development initiatives and code automation projects.
• Perform other duties as assigned.

Account Manager – Produce Division

Transportation Management System Manager