RIVR

Launch Manager – US Launch Team

RIVR

full-time

Posted on:

Location Type: Hybrid

Location: Austin • Texas • United States

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About the role

  • Design and own the launch plans: Translate company goals and site selections into a concrete, phased plan covering preparation, pilot, and early scale-up stages (0–6 months). Define key activities, milestones, dependencies, and deliverables to ensure readiness for launch.
  • Identify and secure launch sites: Conduct on-the-ground scouting and evaluation of potential deployment areas, considering logistics, regulatory feasibility, and infrastructure needs. Negotiate site access and local partnerships as needed.
  • Lead end-to-end launch execution: Coordinate all activities across internal and external stakeholders, ensuring readiness of robots, infrastructure, and local support functions before launch.
  • Drive daily field operations: Act as the operational lead during the launch phase, ensuring all systems run smoothly, issues are resolved quickly, and field feedback is systematically captured and shared with Engineering.
  • Manage and monitor budgets: Own the initial deployment budget, tracking spend, identifying efficiencies, and ensuring a lean and cost-effective setup.
  • Build and coordinate the local launch team: Support hiring, onboarding, and training of local field operators or technicians. Define team workflows, shift plans, and escalation processes to maintain operational continuity.
  • Establish KPIs and reporting: Develop early success metrics (e.g., uptime, delivery reliability, cost per route) and report on progress to leadership, proposing corrective actions when needed.
  • Ensure compliance and safety: Guarantee that all launch activities comply with local regulations, safety standards, and company policies. Collaborate with legal and regulatory teams to secure necessary permits or authorizations.
  • Create scalable launch playbooks: Document learnings, best practices, and process templates to accelerate future market entries.
  • Transition to steady-state operations: Once the launch is stable and KPIs are met, lead the structured handover to the local Operations Manager, ensuring full knowledge transfer and a smooth transition (3–6 months).

Requirements

  • Proven experience in launching and scaling operations in logistics, mobility, or tech-driven field environments.
  • Strong background in operations management, project management, and cross-functional coordination.
  • Demonstrated ability to operate independently in high-uncertainty, fast-changing environments.
  • Excellent communication and stakeholder management skills, from engineers to city partners.
  • Solid understanding of operational metrics, KPIs, and financial tracking.
  • Bachelor’s degree or higher in Operations, Business, or related technical field.
  • Valid driver’s license and ability to travel domestically (up to 50%).
Benefits
  • Flexible work arrangements
  • Health insurance
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operations managementproject managementbudget managementKPI developmentlogisticsfield operationsscouting and evaluationcompliancesafety standardsprocess documentation
Soft Skills
communicationstakeholder managementcross-functional coordinationindependent operationproblem-solvingteam buildingtrainingleadershipadaptabilitynegotiation
Certifications
Bachelor’s degreevalid driver’s license