RIVR

Manager

• Design and own the launch plans: Translate company goals and site selections into a concrete, phased plan covering preparation, pilot, and early scale-up stages (0–6 months). Define key activities, milestones, dependencies, and deliverables to ensure readiness for launch.
• Identify and secure launch sites: Conduct on-the-ground scouting and evaluation of potential deployment areas, considering logistics, regulatory feasibility, and infrastructure needs. Negotiate site access and local partnerships as needed.
• Lead end-to-end launch execution: Coordinate all activities across internal and external stakeholders, ensuring readiness of robots, infrastructure, and local support functions before launch.
• Drive daily field operations: Act as the operational lead during the launch phase, ensuring all systems run smoothly, issues are resolved quickly, and field feedback is systematically captured and shared with Engineering.
• Manage and monitor budgets: Own the initial deployment budget, tracking spend, identifying efficiencies, and ensuring a lean and cost-effective setup.
• Build and coordinate the local launch team: Support hiring, onboarding, and training of local field operators or technicians. Define team workflows, shift plans, and escalation processes to maintain operational continuity.
• Establish KPIs and reporting: Develop early success metrics (e.g., uptime, delivery reliability, cost per route) and report on progress to leadership, proposing corrective actions when needed.
• Ensure compliance and safety: Guarantee that all launch activities comply with local regulations, safety standards, and company policies. Collaborate with legal and regulatory teams to secure necessary permits or authorizations.
• Create scalable launch playbooks: Document learnings, best practices, and process templates to accelerate future market entries.
• Transition to steady-state operations: Once the launch is stable and KPIs are met, lead the structured handover to the local Operations Manager, ensuring full knowledge transfer and a smooth transition (3–6 months).

Launch Manager – US Launch Team

Field Engineer

• Prepare and deploy robotic systems to new launch sites, including infrastructure setup, calibration, and readiness checks.
• Support live operations during launch phases by performing hands-on troubleshooting of both hardware and software systems.
• Work closely with engineering teams to identify, document, and relay technical issues observed in the field.
• Test new software updates and hardware modifications in real-world conditions, ensuring reliability and safety before release.
• Train and support local teams on basic robot maintenance and first-line troubleshooting procedures.
• Conduct regular inspections and preventive maintenance to minimize downtime and extend equipment lifespan.
• Document field findings, providing structured reports and recommendations for design or process improvements.
• Contribute to operational readiness by preparing spare parts, tools, and documentation for each deployment.
• Ensure compliance with safety standards and operational protocols during all field activities.

Launch Manager – US Launch Team

Field Engineer – US Launch Team