Patient Operations Coordinator
RIVIA Mind
full-time
Posted on:
Location Type: Remote
Location: Connecticut • Florida • United States
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Salary
💰 $40,000 - $50,000 per year
About the role
- Provide exceptional customer service as the first contact for new Rivia Mind patients
- Discuss service offerings with a supportive approach
- Coordinate proper patient/provider matching
- Assist in scheduling patient evaluations
- Ensure insurance eligibility
- Demonstrate excellence in every interaction
- Support collaborative team efforts in assisting new patients
Requirements
- Required Education Level: High School Diploma or equivalent
- 2+ years of customer service experience
- A minimum of 2 years of office administration/receptionist experience is required (filing, phone management, reports, office maintenance)
- One year of medical office/healthcare operations experience preferred (referrals, intake process, medical record transfers, and preauthorization)
- Experience with communicating and adhering to messaging scripts across different channels (i.e. text, email, phone)
- Knowledge of insurance verification processes and explanation of benefit coverage preferred
- Demonstrates flexibility in adapting to various processes as needed
- Experience working in a team environment with the ability to adapt to changing priorities
- Knowledge of mental health professional licenses (MD, NP, SW)
- Close attention to detail with exceptional organizational skills
- HIPAA Compliance Knowledge
- Proficient with utilizing a diverse range of technology platforms and systems (Google Suite required, company-wide platforms/software like Monday.com and EHR/EMR platforms when applicable, CRMs - Salesforce)
- Intermediate computer skills and technical aptitude required.
- Well-organized and efficient approach to tasks and projects.
Benefits
- Medical Coverage - HDHP, PPO or PPO Buy-Up
- Health Savings Account, Flexible Spending Account, and Dependent Care Account Options
- Dental & Vision Insurance
- Whole-Body Wellness Offerings if Enrolled in one of our three Aetna Medical Plans
- Front-Loaded Paid Time Off (PTO)
- Observed Holidays & Annual Office Closure
- Medical & Parental Leave (in accordance with State and Federal Laws)
- Bereavement Leave / Pet Bereavement Leave
- Competitive Pay
- 401(k) Retirement Plan and employer match
- Employee Referral Program
- Commuter Transit and Parking Voluntary Benefit
- Professional Development Stipend after 1st Work Anniversary
- Paid Professional Development Days after 1st Work Anniversary
- Learning & Development Resources
- Short-Term & Long-Term Disability
- Group Life/AD&D Insurance
- Employee Assistance Program (EAP)
- Voluntary Benefits
- Quarterly Wellness Activities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceoffice administrationmedical office operationsinsurance verificationschedulingfilingphone managementreportingattention to detailorganizational skills
Soft Skills
flexibilityteamworkadaptabilitycommunicationsupportive approachcollaborationefficiencyexceptional interactionproblem-solvingorganizational skills