Riverstone Logistics

Operations

• Oversee shuttle logistics operations associated with the delivery of customer merchandise
• Ensure all deliveries are completed within an established time frame and meet customer expectations
• Travel daily to assigned client retail location to ensure compliance with RLX standards and manage relationships with motor carriers and client representatives
• Responsible for consistently meeting and exceeding client service goals
• Oversee the daily inbound and outbound operations of their location
• Interpret and share location KPIs with key stakeholders
• Conduct daily onsite store audits to ensure client satisfaction with RLX deliverables
• Provide field-driven insights to improve service delivery models and promote a culture of accountability, professionalism, and operational excellence

Manager, Field Shuttle Operations