Riverside Insights

Product Manager

• Own ESGI’s multi-year growth strategy and roadmap
• Expand adoption and retention across classrooms, schools, and districts
• Define pricing, packaging, and positioning that maximize demand
• Partner closely with engineering to ensure predictable delivery and technical quality
• Support GTM excellence including launches, messaging, and adoption plays
• Embed educator insights into product decisions
• Pilot, measure, and scale what works
• Build partnerships and integrations that unlock growth
• Serve as a credible external voice with teachers and school leaders

Director of Product, ESGI

• Define and own DESSA’s multi-year growth strategy and roadmap
• Expand TAM, adoption, and impact across states, districts, and classrooms
• Refine pricing, packaging, and positioning that maximize value
• Translate strategy into clear product requirements for engineering
• Partner with engineering to ensure predictable delivery and technical quality
• Align with Sales and Marketing on launch, messaging, and adoption plays
• Embed educator and district insight into product decisions
• Pilot, measure, and scale what works
• Build partnerships that unlock new channels and influence
• Serve as a credible external voice in all communities
• Track metrics that drive sustainable business and student impact

Director of Product

• Lead quarterly business reviews and communicate key performance metrics (usage, adoption, revenue, retention) to internal stakeholders.
• Develop and execute data-informed product growth initiatives based on customer and market insights.
• Define and maintain a 2-year roadmap for Next Gen CogAT, ensuring milestones are delivered on time and within scope.
• Translate customer needs into clear, validated business requirements for features such as scoring, reporting, UX/UI, and directions.
• Collaborate with cross-functional teams to ensure coordinated execution of growth plays and roadmap priorities.
• Partner with Product Marketing to develop go-to-market plans for major feature releases, including messaging, enablement assets, and success metrics.
• Monitor delivery progress and ensure milestones translate into measurable customer and business value.

CogAT & Iowa Product Manager

DevOps Engineer

• Provide key technical contributions and ownership within the engineering department for group assessment, responsible for building and operating infrastructure for software services on our Data Manager platform.
• Orient engineering practices toward a maintainable, high-quality enterprise platform, and coach and mentor engineers towards product-minded engineering.
• Own approach towards engineering and infrastructure tooling, automation, and observability, and expand the platform to support a low-cost assessment platform that provides comprehensive insights for learners.
• Work with engineering leaders to iteratively improve platform infrastructure and tooling to improve automation, repeatability, scalability, observability, and cost.
• Work with engineering and product leaders to analyze, estimate, adjust, and implement infrastructure and engineering tooling.
• Write extensive integral code for pipeline automation.
• Coach and mentor engineers on your team and across the department.
• Participate in off-site team meetings with up to 5% travel.

Senior DevOps Engineer

Customer Support

• Promote a best-in-class customer experience
• Demonstrate platform knowledge to enhance customer understanding and utilization of products
• Educate customers by sharing new features, relevant updates, tips, and best practices
• Address customer's concerns accurately, providing additional help with appropriate next steps, and customer appreciation
• Collaborate actively in team meetings and across internal support functions, contributing ideas and fostering communication to achieve shared goals
• Identify and pursue professional development to enhance your skills, and apply new methods or processes learned to improve customer satisfaction and resolution times
• Resolve issues quickly, educate users on the platform, and foster strong relationships through exceptional service

Customer Service Representative

Customer Success Manager

• Ensure the satisfaction, adoption, and retention of clinical accounts
• Leverage technology platforms and nurture customer relationships to drive customer success
• Maximize customer retention and satisfaction by proactively engaging customers and addressing issues
• Conduct regular check-ins (QBRs) and communication touchpoints
• Drive revenue growth and upsell opportunities with large clinical and healthcare accounts
• Identify and work with Sales team on expansion and cross-sell opportunities
• Convert active customers to new SaaS subscription model
• Advocate on behalf of customer needs to the Product team
• Collaborate with internal teams; participate in onboarding and 30/60/90 Day processes
• Travel occasionally for team meetings or conferences