Riverside Insights

Director

• Lead the 0-to-1 build of the Reach platform, from defining and validating personas through customer discovery to a pilot launch in Fall 2027
• Ensure requirements trace to validated customer problems, keeping scope disciplined and pilot-ready
• Build the value proposition and right-to-win narrative for the platform, and gain leadership sign-off ahead of pilot
• Own the next-generation CogAT assessment platform build end-to-end, from requirements through pilot and full 2028 launch
• Build and execute the customer migration strategy for existing CogAT customers, minimizing churn
• Partner with Product Marketing on go-to-market planning and positioning — providing customer and problem input, without owning GTM strategy or execution
• Partner with the Senior Director of Product to finalize pricing and packaging
• Set the 2-3 year roadmap for the Reach platform, including the next-iteration platform build strategy for the Iowa Assessments
• Partner with Research and Content teams on content requirements, and with Engineering on platform/architecture requirements
• Hold cross-functional teams accountable to milestones, and sequence competing priorities across the Reach build, CogAT relaunch, and Iowa roadmap
• Manage and develop a Senior Product Manager while staying hands-on in core product work
• Deliver monthly written and live updates to stakeholders and executive leadership covering progress, risks, and decisions needed
• Define and track leading indicators of platform health (e.g., activation rate, time-to-integrate, support volume), distinct from revenue
• Partner with CX and Sales on enablement and training ahead of launch — does not own the sales-facing narrative

Product Director – Reach

Account Manager

• Develop and execute strategies to achieve revenue and growth objectives.
• Build and maintain strong relationships with key decision-makers, including district and cabinet-level leaders.
• Conduct in-person and virtual meetings to advance partnerships and opportunities.
• Create and manage strategic account plans for top accounts.
• Maintain accurate forecasting and pipeline management in CRM systems.
• Follow up promptly on qualified leads and ensure timely progression through the sales cycle.
• Represent Riverside at conferences and events to increase awareness and engagement.
• Collaborate cross-functionally to deliver solutions that meet customer needs.

Product Director – Reach

Regional Partnership Manager