Riverside Insights

Customer Success Manager

• Ensure the satisfaction, adoption, and retention of clinical accounts
• Leverage technology platforms and nurture customer relationships to drive customer success
• Maximize customer retention and satisfaction by proactively engaging customers and addressing issues
• Conduct regular check-ins (QBRs) and communication touchpoints
• Drive revenue growth and upsell opportunities with large clinical and healthcare accounts
• Identify and work with Sales team on expansion and cross-sell opportunities
• Convert active customers to new SaaS subscription model
• Advocate on behalf of customer needs to the Product team
• Collaborate with internal teams; participate in onboarding and 30/60/90 Day processes
• Travel occasionally for team meetings or conferences