Riverside.fm

Engineer

• Interacting with users by video call, chat, and email.
• Assist with setting up customers for remote recording and offer live troubleshooting.
• Ensure the highest quality customer service, while working in a remote environment.
• Continuously learn and develop one's skill set.
• Work with other teams to deliver the voice of the customer to our product team.
• Work closely with R&D to solve issues fast and efficiently.
• Provide our knowledge team with needed drafts for articles, internal knowledge, and training.

Support Audio Engineer