Riveron

Associate Director – Salesforce Sales and Experience Cloud

Riveron

full-time

Posted on:

Location Type: Remote

Location: India

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Job Level

Senior

Tech Stack

CloudERPSOAP

About the role

  • Collaborate with stakeholders to understand business processes and translate them into Salesforce solutions.
  • Document functional requirements and create solution design.
  • Configure and customize Salesforce Sales Cloud to meet business needs.
  • Design and implement Experience Cloud portals.
  • Map requirements with OOB features and identify need for customization
  • Configure various features of Sales Cloud such as Sales Management, Campaigns, Lead Conversion, Forecasting, Sales Cadences, Account Management, Territory Management.
  • Guide clients to make buy vs build decisions.
  • Implement App Exchange products such as DocuSign, Spiff/Xactly, Conga Composer, Sales Navigator, Demand tools, Cloudingo, Checkmarks, PMD, OwnBackup, Vonage
  • Identify integration requirements and suggest approach
  • Configure Experience Cloud features such as Experience Builder, Customer Service, Partner Central, Self-Service Portals, Knowledge and Chatter
  • Customize Experience Cloud templates for branding and usability.
  • Ensure responsive design and accessibility across devices.
  • Prepare configuration runbooks and guide development team
  • Prepare Solution design, System Architecture and Entity Relationship Diagram
  • Conduct user training sessions and create documentation.

Requirements

  • 10 plus Years of Experience in Salesforce with Strong understanding of Sales and experience Cloud
  • Must have done more than two end to end implementations of Sales and Experience Cloud.
  • Hands on experience of CPQ implementation and Quote to Cash process
  • Hands on experience on OOB features of Sales and Experience Cloud
  • Hands on experience on various automation features such as flows.
  • Strong Knowledge of Apex and LWC
  • Good exposure to Devops
  • Knowledge of Single Sign on
  • Knowledge of integrations with NetSuite and ERP with REST/SOAP APIs and middleware such as MuleSoft, Boomi
  • Knowledge of Agentforce
  • Excellent communication skills
  • Certifications: Sales Cloud Consultant, Experience Cloud Consultant, CPQ Administrator/Revenue Cloud Consultant (Desirable), Agentforce Specialist (Desirable), Salesforce Certified Application Architect (Desirable), Platform Developer I & II (Desirable), Integration Architecture Designer (Desirable)
Benefits
  • This position is eligible for a full range of benefits including medical, dental, and vision insurance
  • 401(k) with company match
  • PTO
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SalesforceSales CloudExperience CloudApexLWCCPQREST APIsSOAP APIsautomation featuresEntity Relationship Diagram
Soft Skills
communicationcollaborationdocumentationuser trainingstakeholder engagementproblem-solvingdecision-makingguidancecustomizationresponsiveness
Certifications
Sales Cloud ConsultantExperience Cloud ConsultantCPQ AdministratorAgentforce SpecialistSalesforce Certified Application ArchitectPlatform Developer IPlatform Developer IIIntegration Architecture Designer