Riveron

Associate Director – Salesforce Service and Experience Cloud

Riveron

full-time

Posted on:

Location Type: Remote

Location: India

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Job Level

Senior

Tech Stack

CloudERPSOAP

About the role

  • Understand service processes and translate them into Salesforce solutions.
  • Document functional requirements and create solution design.
  • Map requirements with OOB features and identify need for customization
  • Guide clients to make buy vs build decisions.
  • Prepare Solution design, System Architecture and Entity Relationship Diagram
  • Configure Service Cloud features such as Case Management, Knowledge, Omni-Channel, Entitlements, Digital Engagement, Chat Bots and CTI.
  • Implement field Service and Survey’s
  • Implement App Exchange products such as products such as CTI (Nice Incontact / TalkDesk etc), Survey Monkey, OwnBackup
  • Create reports and dashboards as per client requirement.
  • Configure Single Sign on
  • Identify integration requirements and suggest approach
  • Build and customize Experience Cloud sites for customers and partners.
  • Configure Experience Cloud features such as Experience Builder, Customer Service, Partner Central, Self-Service Portals, Knowledge and Chatter
  • Customize Experience Cloud templates for branding and usability.
  • Ensure responsive design and accessibility across devices.
  • Prepare configuration runbooks and guide development team
  • Conduct user training sessions and create documentation

Requirements

  • 10 plus Years of Experience in Salesforce with Strong understanding of Service and experience Cloud
  • Must have done more than two end to end implementations of Service and Experience Cloud
  • Hands on experience on OOB features of Service and Experience Cloud
  • Hands on experience on various automation features such as flows.
  • Strong Knowledge of Apex and LWC
  • Knowledge of Single Sign on
  • Knowledge of integrations with NetSuite and ERP with REST/SOAP APIs and middleware such as MuleSoft, Boomi
  • Knowledge of Agentforce
  • Excellent communication skills
Benefits
  • medical, dental, and vision insurance
  • 401(k) with company match
  • PTO
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SalesforceService CloudExperience CloudApexLWCOOB featuresautomation featuresREST APIsSOAP APIsmiddleware
Soft Skills
communication