Business Performance Improvement Manager – IT Operations
Riveron
full-time
Posted on:
Location Type: Hybrid
Location: Houston • Texas • United States
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About the role
- Lead comprehensive assessments of IT operations, including infrastructure, cloud platforms, networks, cybersecurity posture, and service delivery capabilities.
- Perform root-cause analyses of IT and business application issues and develop actionable remediation and modernization roadmaps.
- Define and implement IT performance metrics, KPIs, dashboards, and recurring operational review routines.
- Design, evaluate, and enhance IT operating models, service desk structures, escalation paths, and support workflows.
- Implement or mature ITIL-aligned processes, including incident, problem, change, release, and configuration management.
- Improve service quality, responsiveness, and end-user experience through standardized processes and tooling.
- Advise clients on infrastructure strategy, cloud operations, endpoint management, monitoring solutions, and automation opportunities.
- Evaluate and manage third-party vendors and managed service providers (MSPs) to ensure service quality and cost effectiveness.
- Lead IT operations workstreams for mergers, acquisitions, integrations, and carve-outs.
- Support Day-1 readiness, TSA planning and execution, infrastructure separation, and stand-up of new operating environments.
- Manage and mentor junior staff.
- Provide coaching, performance feedback, and quality assurance across engagements.
- Ensure projects are delivered on time, within scope, and to Riveron quality standards.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, or related field.
- 5–7+ years of experience in IT operations, infrastructure management, or IT service delivery.
- Strong understanding of ITSM frameworks, cloud platforms, networking, endpoint management, and cybersecurity fundamentals.
- Strong client-facing communication and executive presentation skills.
- Experience with MSPs and third-party vendors.
- Exposure to Azure and AWS environments.
- Experience supporting IT due diligence, M&A integration or carve-outs.
- Certifications such as ITIL, PMP/PRINCE2, Lean Six Sigma, PROSCI, CompTIA, Azure, or AWS.
Benefits
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT operationsinfrastructure managementIT service deliveryroot-cause analysisIT performance metricsITIL processesincident managementproblem managementchange managementconfiguration management
Soft skills
client-facing communicationexecutive presentation skillsmentoringcoachingperformance feedbackquality assuranceleadershiporganizational skillsservice quality improvementend-user experience enhancement
Certifications
ITILPMPPRINCE2Lean Six SigmaPROSCICompTIAAzure certificationAWS certification