Riverhead Resources

Customer Support

• Grow and nurture strong customer relationships with leaders across your assigned accounts, serving as their go-to resource and strategic advisor
• Dive into your customers’ business—their objectives, operations, challenges, and competitive landscape—to uncover opportunities to elevate their experience and drive mutual growth.
• Develop and execute tailored account plans that bring together the right internal expertise and resources to exceed expectations.
• Orchestrate cross-functional collaboration (Commercial, Supply Chain, Logistics, Mechanical Service, and more) to ensure smooth delivery of products and services and to quickly resolve any issues.
• Stay ahead of trends and performance indicators, proactively recommending solutions that strengthen partnerships and increase lifetime value.
• Anticipate the ever-changing needs of customers, offering proactive insights and solutions before they ask.
• Spot and champion opportunities for new products, services, or process improvements that enhance customer experience and deliver measurable value.
• Evaluate pricing needs and profitability levers, supporting competitive yet sustainable pricing strategies for each customer.
• Build a strong internal and external network to support account activities and deepen collaboration across the organization.
• Be the “voice of the customer”, sharing meaningful insights with Product, Marketing, and cross-functional teams to fuel innovation and continuous improvement.
• Bring our company values to life in every interaction—with customers, colleagues, and community partners.
• Take on additional opportunities and responsibilities that contribute to team success.

Agricultural Sales & Customer Service Manager

Recruitment

• Managing job postings, sourcing candidates, reviewing applications and conducting pre-screen interviews
• Coordinating interviews with hiring managers
• Managing pre-employment screenings/testing
• Supporting the new hire orientation process
• All other duties as assigned

Agricultural Sales & Customer Service Manager

Part-Time Recruiter