Riverhead Resources

Customer Support

• Grow and nurture strong customer relationships with leaders across your assigned accounts, serving as their go-to resource and strategic advisor
• Dive into your customers’ business—their objectives, operations, challenges, and competitive landscape—to uncover opportunities to elevate their experience and drive mutual growth
• Develop and execute tailored account plans that bring together the right internal expertise and resources to exceed expectations
• Orchestrate cross-functional collaboration (Commercial, Supply Chain, Logistics, Mechanical Service, and more) to ensure smooth delivery of products and services and to quickly resolve any issues
• Stay ahead of trends and performance indicators, proactively recommending solutions that strengthen partnerships and increase lifetime value
• Anticipate the ever-changing needs of customers, offering proactive insights and solutions before they ask
• Spot and champion opportunities for new products, services, or process improvements that enhance customer experience and deliver measurable value
• Evaluate pricing needs and profitability levers, supporting competitive yet sustainable pricing strategies for each customer
• Build a strong internal and external network to support account activities and deepen collaboration across the organization
• Be the “voice of the customer”, sharing meaningful insights with Product, Marketing, and cross-functional teams to fuel innovation and continuous improvement
• Bring our company values to life in every interaction—with customers, colleagues, and community partners
• Take on additional opportunities and responsibilities that contribute to team success

Customer Service Manager – Iowa/Midwest Territory

Outside Sales

• Accountable for sales of new and existing products and services.
• Responsible for managing customer relationships to ensure high retention and satisfaction.
• Develop business plans for products in a specific trade area or species.
• Represent Feed Energy at conferences and other events.
• Collaborate with other team members and leadership to drive business growth.
• Participate in lead generation activities through networking, lead development, and cold calling.
• Monitor competitors and product differentiators.
• Sell consultatively and make recommendations to clients based on their needs.

Customer Service Manager – Iowa/Midwest Territory

Territory Sales Manager