Riverbed Technology

Network Support Engineer

Riverbed Technology

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

Tech Stack

AWSAzureCloudLinuxTCP/IPUnixVMware

About the role

  • Provide remote support to customers via phone, web, and email.
  • Take ownership of customer issues and handle problems through to resolution.
  • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Prioritize and managing open escalation cases.
  • Provide accurate and prompt updates to customers.
  • Manage technical escalations and participate in conference calls.
  • Some weekend coverage as required
  • Participate in cross regional/functional swarming support model
  • Document knowledge in the form of knowledge base articles.

Requirements

  • At least 1 year experience in enterprise technical support role, preferably with a networking technology company.
  • Strong technical and problem-­‐solving skills.
  • Excellent clients handling skills
  • High level proficiency in TCP/IP basics, Packet trace analysis, Packet header
  • In depth knowledge and understanding of packet flow and TCP session establishment and understanding of Microsoft and other application behavior at the network layer.
  • Strong UNIX/Linux/MS, scripting is a plus.
  • Cisco CCNP or CCIE is highly preferred.
  • Added advantage on the following skills: Virtualization technologies – e.g., VMWare, KVM, Hyper-V, Cloud technologies – e.g., AWS, Azure
  • BS degree in Information Technology, Computer Science or equivalent
Benefits
  • Flexible workplace policies
  • Employee resource groups
  • Learning and development resources
  • Career progression pathways
  • Community engagement initiatives
  • Global employee wellness programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
TCP/IPPacket trace analysisPacket headerPacket flowTCP session establishmentUNIXLinuxscriptingVMWareAWS
Soft Skills
problem-solvingclient handlingownershipcommunicationprioritizationdocumentation
Certifications
Cisco CCNPCisco CCIE