River Island

People Operations

• Lead the People Operations team to deliver high-quality support across all people activities
• Ensure the delivery of a seamless and consistent employee experience
• Drive modernisation and digitalisation of People systems
• Establish clear service level agreements (SLAs) and performance standards
• Produce regular performance reports and use insights to drive service improvements
• Design and shape the people strategy including workforce planning
• Partner closely with reward teams and ensure policy governance
• Drive continuous improvement in data development and reporting capabilities

People Operations Manager

• Build trusted relationships with stakeholders and provide commercially focused people partnering support aligned to business priorities.
• Support leaders to drive performance, engagement, capability, and team effectiveness.
• Coach and support leaders to build high-performing and inclusive teams.
• Support a consistent and performance-led leadership culture across business areas.
• Support talent identification, succession planning, and development activity across allocated business areas.
• Contribute to building sustainable leadership and talent pipelines.
• Support delivery of organisational change initiatives and people priorities within business areas.
• Ensure change activity is delivered consistently and with appropriate employee support and engagement.
• Use people data and insights to identify risks, trends, and opportunities.
• Support evidence-based people interventions and decision making.
• Work collaboratively with Employee Relations and Centres of Expertise to deliver joined-up people solutions.
• Contribute to People Team initiatives while promoting inclusion, wellbeing, and positive employee experience.

People Partner

Account Manager

• Support the planning, delivery and performance of Womenswear product ranges.
• Analyse sales, customer and market trends to identify risks and opportunities.
• Share trading insights and product recommendations with key stakeholders.
• Support the delivery of sales, profit and growth targets.
• Manage product critical paths and key deadlines.
• Coordinate product selections, range reviews and seasonal milestones.
• Ensure product information is accurate and communicated effectively across teams.
• Build strong relationships with Buying, Merchandising, Account Management and Strategic Partnerships teams.
• Support product presentations and range reviews with internal and external stakeholders.
• Act as a key point of contact for product-related queries.
• Support and coach the Product Admin Assistant in their day-to-day responsibilities.
• Encourage collaboration and continuous improvement across the team.

Strategic Partnerships Assistant Buyer

Designer

• Deliver excellence in product design, from concept to completion, that represents key trends and commercial opportunities, and create a balanced range for your category.
• Through strong understanding of fabric, engineering, fit and quality, produce designs to a high technical standard, and excellent first sample hit rate, for the level of the market.
• Through outstanding broad market and customer awareness and research, and a thorough understanding of the River Island brand, lead and shape Product Development discussions that address key trends and opportunities.
• In developing broad industry and competitor awareness, identify and realise new product and design opportunities aligned to our overall Product strategy.
• Incorporate an understanding of sustainable practices in design, development and production to deliver on our sustainability commitments, and role model this to the whole Design team.
• Understand sales history, sales and margin targets and range plans across both your own area of countability and more broadly across all divisions to ensure designs are aligned to deliver on commercial opportunities.
• Through strong relationships and collaboration with suppliers, fabric mills, Fabric Sourcing and Buying counterparts, identify and realise opportunities for newness, trends and sourcing.
• Support new Design Talent through mentoring and developing all team members, creating learning opportunities and fostering inclusion and diversity of opinion.
• Provide direction to Designers and Assistant Designers, managing their workload to ensure they contribute effectively to the design process.
• Grow talent within the Design team, identifying readiness for next role, providing learning opportunities, coaching and mentoring in a timely way to enable everyone to realise their individual potential.

Senior Footwear Designer

Solutions Engineer

• Design, define, and lead architecture across corporate platforms
• Provide strategic architectural leadership across ERP, core finance, and corporate platforms
• Act as the design authority for corporate platforms, guiding incremental modernisation
• Own and evolve the ERP and corporate platform roadmap
• Define future-state architecture leveraging modern patterns such as SaaS solutions, modular architecture, API-led integration, and event-driven design
• Translate business strategy, regulatory requirements, and corporate operating needs into scalable, compliant, and resilient architectures
• Define and govern integration patterns, data flows, and technology constraints across the ERP and corporate ecosystem
• Ensure ERP and corporate platforms support accurate financial reporting, auditability, and regulatory compliance
• Enable ERP and corporate platforms to support modern operating models, improved automation, and timely business insight
• Identify and manage architectural risk across scalability, security, compliance, resilience, and long-term maintainability
• Uplift architecture and engineering capability through standards, reference architectures, and decision frameworks

Solution Architect

Manager

• Ensure the Retail systems are online, monitored, and maintained
• Review, refine, edit and continually improve all support and delivery processes – working closely with Practice Lead: Operations
• Monitor system performance and troubleshoot issues to minimize downtime and service disruptions. Ensure RI Tech standards are maintained
• Be a point of contact for escalations and own high impacting incidents and problems.
• Manage, plan and monitor BAU and project work to ensure all tasks are completed to a high standard and within expectation – ensuring standard approaches are used
• Ensure teams are managed to be performant, engaged, and mentored
• Work closely with Retail portfolio is delivering their project/initiative needs
• Develop and implement technology strategies to improve retail support and customer experience
• Evaluate emerging retail technologies and recommend solutions that align with business needs.
• Collaborate with stakeholders to define system requirements and optimize workflows.
• Lead system rollouts and support technology adoption across retail locations.
• Ensure data integrity and security across all retail systems.
• Monitor compliance with data protection regulations and company policies.
• Implement backup and disaster recovery procedures to prevent data loss.
• Provide reporting and analytics support to drive business insights.
• Coordinate with vendors and IT teams to implement system updates, upgrades and patches. Working with River Island Vendor Management team
• Manage relationships with technology vendors and service providers
• Help negotiate contracts and service agreements for retail technology solutions.
• Engage with internal teams to align system capabilities with business goals.

Retail Tech Support Manager

Administrative Assistant

• Provide day-to-day administrative support to the Strategic Partnerships Product team
• Raise and manage purchase orders and maintain accurate product information
• Maintain internal systems, trackers and departmental documents
• Coordinate samples and support product selection meetings
• Liaise with internal teams to resolve queries and support smooth ways of working
• Support the wider team to ensure key deadlines are met

Product Admin Assistant

Content Marketing Manager

• The Content and Channels Manager develops and delivers quality, on-brand content across multiple internal and external channels.
• They ensure communications are aligned to business strategy and designed to drive engagement with colleagues and prospective colleagues.
• Work with stakeholders across the business, combining strategic thinking with hands-on content creation and channel management.
• Build a strong understanding of business strategy, audiences and ways of working to enable you to identify communication opportunities and to create clear, compelling communications.
• Develop and implement the external employer brand content strategy, aligned to business strategy and current business needs, helping to attract top talent.
• Support the delivery of the internal communications strategy.
• Produce quality written and digital content for a range of channels, ensuring all content is on-brand and aligned to River Island’s style guidelines.
• Develop and deliver content that:
• a. Tells the employer brand story and supports engaging and retaining top talent.
• b. Engages people in the business strategy and priorities, setting out a clear and consistent purpose to drive performance.
• c. Supports the smooth operation of business day-to-day.
• Manage the day-to-day delivery of communications channels, ensuring they are accessible, user-friendly and effective.
• Use formal and informal measurement to evaluate channel performance and drive continuous improvement.
• Contribute to and maintain a communications calendar to support effective planning and alignment across internal and external communications.
• Build strong stakeholder relationships to support defining communication requirements and providing communications advice.
• Regularly visit stores and other workplaces to maintain a good understanding of the business, gather insight and create people-centred content.
• Work collaboratively with other teams to deliver joined-up internal and external communications, including Recruitment, Marketing and Retail Ops functions.

Content and Channels Manager

• Provide architectural leadership for ERP and corporate platforms, defining the target-state architecture across Finance, HR, Procurement, Property, Legal, and enterprise back-office systems.
• Own and evolve the ERP and corporate platform roadmap, driving a phased approach that delivers incremental modernisation (e.g. upgrades, automation, optimisation) while shaping longer-term transformation direction.
• Define future-state architecture leveraging modern patterns such as SaaS solutions, modular architecture, API-led integration, and event-driven design where appropriate.
• Translate business strategy, regulatory requirements, and corporate operating needs into scalable, compliant, and resilient architectures.
• Define and govern integration patterns, data flows, and technology constraints across the ERP and corporate ecosystem, including finance (reporting, audit, and controls), HR, payroll, procurement, property, and enterprise reporting systems.
• Ensure ERP and corporate platforms support accurate financial reporting, auditability, and regulatory compliance, including statutory and management reporting requirements.
• Act as the architectural authority for corporate platforms, providing direction and trade-offs to Finance, HR, Technology, and Executive leadership.
• Enable ERP and corporate platforms to support modern operating models, improved automation, and timely business insight, while maintaining strong governance and controls.
• Identify and manage architectural risk across scalability, security, compliance, resilience, and long-term maintainability.
• Uplift architecture and engineering capability through standards, reference architectures, and decision frameworks, enabling consistent and scalable delivery.

SDET

• Champion a shift-left approach to in-sprint testing
• Advocate continuous testing approach within the team
• Promote consistent usage of test pyramid approach to have effective coverage across various test levels
• Guide the team to factor in testing impacts as part of solution design and development
• Pursue automation first approach whilst testing any solution
• Provide automation best practice solution within the product team and drive continuous improvements in our test automation frameworks
• Mentor the wider team members to guide them through the automation journey
• Propose path breaking initiatives within testing to help driver faster feedback loop
• Work as an embedded tester in an agile cross-functional product team
• Identify any potential risks to product quality and plan tests focused on the identified risks
• Design and build robust and scalable test automation frameworks for the entire tech stack and develop test automation in accordance with agile test pyramid and industry best practices
• Create high quality, maintainable, and performant test code
• Manage defects found and work with stakeholders/team to analyse, prioritise and resolve them
• Proactively share knowledge and information with others
• Mentor team on quality assurance and test automation best practices
• Collaborate with business analysts, developers and test on development iterations
• Create documentation around the framework, best practices, and learnings
• Conduct demos and workshops on Automation for wider RI Tech team

People Operations Manager

People Partner

Strategic Partnerships Assistant Buyer

Senior Footwear Designer

Solution Architect

Retail Tech Support Manager

Product Admin Assistant

Content and Channels Manager

Solution Architect

Software Development Engineer in Test