River Island

Operations

• Ensuring all stocktakes are set up, variances are investigated, adjustments processed and stocktakes are confirmed and reported on, all within agreed time frames.
• Ensuring RFID stock counts issues are investigated, recorded, and reported on.
• Helping to maintain record keeping for the RFID team.
• Ability to write simple procedures.
• Maintaining RFID team systems.
• Supporting process efficiencies by highlighting and developing better ways of working.
• Supporting stores and business with inventory and RFID queries.
• Investigating stock system issues and proposing corrective actions.
• Supporting the development and implementation of all current and future RFID programs and initiatives.
• Collaborating with Retail Operations to complete weekly operational activities, including:
• Parcel Compliance monitoring and reporting.
• Recalls management and coordination.
• Off the Floor Lists maintenance and updates.
• Re-Pricing support to ensure accuracy across stores.
• Customer Promotions setup and execution checks.
• CEX Weekly Round-Up Call (30-minute cross-functional meeting).
• Consumer Price Index tracking and reporting.
• Store List Updates management.

RFID, Retail Operations Analyst

Security Engineer

• Define, implement, and evolve River Island’s information security strategy in line with business objectives, regulatory obligations, and risk appetite.
• Lead the development and maintenance of Information Security policies, standards, and controls, ensuring alignment with frameworks such as ISO 27001, NIST CSF, and the SANS Top 18.
• Define and report security KPIs/KRIs to senior management representing risk posture, compliance status, and strategic improvement initiatives.
• Own and manage the Information Security Risk Register; ensure risks are assessed, documented, and mitigated effectively.
• Lead compliance efforts across GDPR, PCI DSS, and other applicable regulations.
• Conduct and coordinate enterprise-wide risk assessments, audits, and internal reviews.
• Champion a pragmatic, risk-based approach to security — balancing protection, productivity, and customer experience.
• Oversee operational security activities, including threat detection, vulnerability management, and incident response.
• Coordinate penetration testing, red-teaming, and vulnerability remediation across applications, infrastructure, and cloud environments.
• Develop and maintain incident response playbooks and lead investigations where required.
• Embed secure-by-design principles and DevSecOps practices across engineering and delivery teams.
• Partner with Legal and the DPO on DPIAs, data transfer assessments and privacy-by-design.
• Oversee third-party risk management, including supplier due diligence, onboarding, and continuous monitoring.
• Support client assurance and audit activities, providing evidence of River Island’s security posture.
• Drive ongoing maturity of the security function through measurable improvement plans, tooling optimisation, and process automation.
• Mentor and develop members of the Information Security team.

Head of Information Security

Supply Chain

• Customs compliance throughout the business UK and overseas and management of all customs processes and authorisations, CFSP, Customs warehousing, RGR, AEO
• Ensuring correct process and calculation of duties and taxes, ensuring accurate figures are provided to finance for payment.
• Coordinate with third-party customs providers to manage CFSP (Customs Freight Simplified Procedures) and Customs Type U Warehouse regimes effectively.
• Audit and advise on tariff classification for goods.
• Enter details into specialized customs software such as CDS or another third-party customs software.
• Attend regular meetings with Customs Officials and third-party providers to address customs matters.
• Conduct internal customs audits across imports, exports, web, and home production and maintain AEO (Authorized Economic Operator) C, and customs authorisations compliance.
• Maintaining records and Reporting, duty savings, duty payments, Vat payments
• Monthly reconciliation of customs warehouse reports, stock balancing, duty payments, duty liability
• Assist with customs and financial audits.
• Stay updated on import and export laws and regulations, advising on import and export restrictions, tariff systems, valuation requirements, and other customs-related matters.
• Understand the impact of customs regulations changes and assist with implementing necessary processes and change.
• Liaise with officials in various agencies to ensure goods are cleared through customs.
• Collaborate closely with Product teams and the wider business on customs requirements.
• Knowledge of preference schemes, such as DCTS, GSP (Generalized System of Preferences) and EUR1.

Supply Chain Manager – Global Customs and Trade

Accounts Payable

• Process Invoice for Stock and Non-Stock suppliers ensuring high level of accuracy
• Extract relevant data from financial systems to support business owners
• Maintain supplier records ensuring supplier information is up to date
• Perform reconciliations and ensure supplier accounts are kept up to date
• Create, organize and maintain files containing the correspondence and record of all payments made to suppliers
• Extract simple/automatic data in various forms for reports
• Ensure queries are dealt with in a timely manner and resolved
• Develop working knowledge of the organization's policies and procedures
• Build good working relationships with the wider finance teams, business owners and senior managers

Accounts Payable Analyst

Social Media Manager

• Supporting the Senior Social Media Manager in defining an optimised and reactive channel and content strategy with a focus on brand awareness, engagement and follower growth
• Supporting the Senior Social Media Manager with the organic content calendar. Coordinate the scheduling and publishing of content across all social channels including Instagram, TikTok, Facebook, Pinterest, Twitter and YouTube.
• Assist the content team with the creative input, delivery, and brief of seasonal and category marketing campaigns for River Island
• Work closely with Content and Brand team to develop and amplify customer experience across content serialisation, channel plans and campaign activity. Play a key part in campaign ideation brainstorms as social expert, feeding back into own social channel plans
• Act as key driver of social innovation for responsible channels. Maintain relationships with platform partners and actively seek out beta tests and new feature opportunities. Analyse and recommend ways to respond to relevant customer and landscape trends on an ongoing basis
• Measure, monitor and report on social media activities for key reports. Develop recommendations for how these insights can be used to inform campaign planning, optimisation and success for future activity
• Support Senior Social Media Marketing Manager on delivery of social strategy, synchronised with overall business goals
• Ability to ideate and create relevant and on-brand content that engages existing and new audiences
• Capture meaningful content at relevant opportunities, such as events and press days
• Create a social-first and strategic culture among the team. This includes hosting creative reviews, competitor analysis, and maintaining knowledge of new and emerging technologies and approaches to social media
• Community Management: Ensure regular communication with our audiences to build brand trust and loyalty including promoting key campaigns.
• Work collaboratively with other teams/departments (e.g. Brand, Creative, Trading, Finance and eCommerce) to ensure collective and cohesive campaign execution

Social Media Executive

Influencer Marketing

• Develop and own the influencer marketing strategy across key platforms (Instagram, TikTok, YouTube, etc.) in alignment with brand, campaign, and commercial goals.
• Lead end-to-end influencer campaigns — from ideation and briefing through to execution, reporting, and optimisation.
• Build and nurture strong, long-term relationships with talent, agents, and influencer networks. Identify and onboard new influencers aligned with brand values and aesthetics.
• Define and track KPIs to measure campaign performance (engagement, reach, ROI, conversions), using data to refine future strategy and prove effectiveness to stakeholders.
• Manage the influencer marketing budget, ensuring efficient spend and ROI across all initiatives.
• Stay ahead of social and influencer trends, platform updates, and competitor activity to ensure River Island remains a leader in the space.
• Work closely with internal teams including PR, Social Media, Creative, E-commerce, and Retail to ensure campaigns are aligned and fully integrated.
• Launch and manage long-term ambassador partnerships and seeding programmes to create authentic, consistent brand advocacy.

Influencer Lead

Paralegal

• Report directly to the Senior Legal Counsel (reporting to Marianne Clark) and provide direct support to the legal team across the business
• Assist with management of River Island’s global trade mark portfolio
• Manage online brand protection and product reviews, liaising with product teams
• Collate and organise information for infringement cases and assist with case management
• Review and draft a range of commercial agreements; draft and manage side letters and termination letters
• Carry out general research and draft guidance notes
• Support real estate tasks: Land Registry applications, SDLT forms and related payments, obtaining consent for alterations and works to premises
• Review and advise on marketing materials including competition T&Cs, promotions and Influencer Agreements
• Assist with data protection and other compliance matters and keep abreast of privacy and consumer law developments across jurisdictions
• Based at Head Office in West London, liaising with cross-functional teams