Directly interface with clients to manage questions and feedback about our products and services
Analyze and identify trends in client activity and inquiries
Identify and develop operational efficiencies to scale the business and processes
Refine the business rules, automations, and communication methods across Client Operations
Act as a liaison between clients and our various internal teams to support business needs, improve the product, and enhance the client experience

Requirements

Ability and interest to work in a fast-paced fintech startup environment
High agency self starter
Collaborate and problem-solve well
Customer-facing experience preferred
Great communicator, conversationalist
Highly adaptable; able to shift focus on the fly and balance many tasks
Ability to identify trends in data and make decisions based on analyses
Excel/Google Sheets, SQL, product management experience a plus, but not required
Preference to candidates with a degree in Communication, Business Finance, Business Operations, Business Marketing, or Information Systems

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

SQLdata analysisproduct management

communicationproblem-solvingadaptabilitycollaborationself-starter