Rithum

Customer Success Manager

• Manage key relationships with current Retailer Clients and understand their goals and what success looks like for current programs
• Create and maintain joint success plans for your clients to align on a roadmap to success to keep Client engaged and focused on a plan to achieve their goals
• Understand your client’s utilization of the platform and drive product listing success, through a balance of retailer client training and enablement
• Monitor feature adoption and usage for your book of business and advise on best practices and feature / function / benefit of utilizing new features
• Drive Gross Merchandise Value (GMV) by providing recommendations to expand our network of global Marketplaces.
• Partner cross-functionally with other Client stakeholders like: Sales, Product, Managed Services, Support and Implementation to ensure a smooth Client experience

Client Success Manager

Director

• Define and lead the long-term vision and strategy for the Commerce Intelligence Platform, aligned to company growth and revenue objectives
• Establish a differentiated product strategy that transforms data assets into high-value, client-facing offerings
• Translate market opportunities, client needs, and data capabilities into a clear, actionable product roadmap
• Build, launch, and scale monetizable data-driven products across pricing, demand, and channel intelligence
• Define packaging, pricing, and commercialization strategies in partnership with Commercial and Finance teams
• Establish repeatable models for turning data capabilities into scalable, revenue-generating products
• Validate product-market fit and customer willingness to pay through iterative product launches, experimentation, and client feedback
• Define and evolve the productization layer between data infrastructure and client-facing experiences
• Partner closely with Data Engineering to ensure scalable, reliable, and high-quality data assets
• Drive platform strategy to enable extensibility, reuse, and long-term product growth
• Lead through influence across Product, Engineering, Data, Sales, Marketing, and Client teams
• Shape and support go-to-market strategies, including positioning, packaging, and sales enablement
• Act as a key advisor to executive leadership on product strategy, investment priorities, and market opportunities
• Develop deep understanding of client needs across brands, retailers, and commerce channels to inform product direction
• Ensure products deliver measurable business outcomes and clear ROI for clients
• Drive adoption and usage of intelligence products through strong alignment with client and commercial teams
• Embed AI into product strategy to enhance insights, automation, and differentiation
• Leverage machine learning and predictive analytics to create competitive advantage
• Drive innovation in how intelligence is generated, delivered, and consumed by clients

Senior Director, Product Commerce Intelligence

Product Operations

• Define, implement, and continuously evolve the Product & Engineering operating model, including planning, governance, and execution rhythms
• Lead annual and quarterly planning processes (OKRs), ensuring clear alignment from company strategy through team-level execution
• Establish and enforce roadmap governance and decision-making frameworks that drive clarity, accountability, and consistency
• Build and maintain end-to-end portfolio visibility across initiatives, dependencies, capacity, and resource allocation
• Develop and operationalize prioritization frameworks that balance strategic impact, client value, and operational constraints
• Ensure product roadmaps are clear, aligned, and transparent across leadership and key stakeholders
• Implement systems, processes, and metrics that improve delivery predictability, throughput, and execution quality
• Define and track product and operational performance metrics (e.g., roadmap health, delivery accuracy, cycle time, dependency risk)
• Identify systemic risks and inefficiencies and drive continuous improvement across Product and Engineering
• Drive alignment across Product, Engineering, Finance, and Commercial teams on priorities, sequencing, and trade-offs
• Improve collaboration models and operating cadences to reduce friction and increase velocity
• Influence leadership decisions through data-driven insights, structured problem-solving, and clear recommendations
• Leverage AI to enhance planning, forecasting, and operational insights
• Identify opportunities to automate workflows and scale operational best practices
• Champion adoption of AI-driven tools and processes across Product and Engineering

Director, Product Operations – Planning

Ecommerce

• Serve as the strategic advertising lead across a portfolio of high-value enterprise and strategic clients, driving planning, execution, and optimization of campaigns across digital marketing and retail media platforms.
• Lead discovery and strategic planning sessions to define media strategies that align with client objectives, platform capabilities, and channel best practices.
• Translate business goals into comprehensive media plans, overseeing execution and optimization across budgets, bids, audiences, and creatives.
• Provide advanced performance analysis and insights to guide campaign strategy and investment decisions, incorporating attribution models, pacing, and return on ad spend (ROAS).
• Cultivate strong relationships with client stakeholders, acting as a trusted advisor who proactively identifies opportunities for growth, efficiency, and innovation.
• Collaborate closely with Client Success Managers, TAMs, and Product teams to align execution and product feedback to client goals and evolving needs.
• Serve as a subject matter expert in Rithum’s media products and tooling, educating clients on new features, platform enhancements, and industry trends.
• Contribute to internal enablement by mentoring Advertising Account Managers, sharing best practices, and improving team-wide executional consistency.
• Stay abreast of emerging media channels, platform updates, and advertising trends to inform forward-looking strategies.

Rithum

Client Success Manager

Client Success Manager

Client Success Manager

Client Success Manager

Client Success Manager

Senior Director, Product Commerce Intelligence

Director, Product Operations – Planning

Advertising Paid Search Strategist – Ecommerce

Advertising Paid Search Strategist – Ecommerce

Advertising Paid Search Strategist – Ecommerce

Advertising Paid Search Strategist – Ecommerce

Paid Search Strategist – Ecommerce

Advertising Paid Search Strategist – Ecommerce

Advertising Paid Search Strategist – Ecommerce

Paid Search Strategist – Ecommerce