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About the role
Key responsibilities & impact- Independently manage the delivery of complex client implementations from kickoff through completion
- Lead cross-functional planning efforts, including requirements gathering, scope verification, dependency mapping, and milestone definition
- Drive execution by maintaining project plans, tracking progress, managing risks, and resolving issues proactively
- Serve as the primary execution and coordination point between clients, partners, and internal project teams
- Communicate project status, risks, and decisions clearly and consistently to stakeholders
- Proactively identify blockers and trade-offs; escalate issues effectively with clear context and recommendations
- Maintain accurate schedules, delivery artifacts, and documentation including project plans plans, timelines, risk and decision logs, and retrospectives
- Apply Agile, Waterfall, or hybrid delivery methodologies appropriately based on client and project needs
- Contribute to delivery excellence by following established delivery standards and identifying incremental process improvements
Requirements
What you’ll need- 2+ years of experience in a client-facing role within SaaS, ideally in onboarding or solution engineering
- Fluent in both written and spoken English
- Experience of using AI tools such as Co-Pilot to streamline project updates.
- Familiarity with product data feed formats (XML, TXT, CSV, JSON), FTP and API
- Highly organized, able to quickly understand technical concepts, and skilled at crafting clear, digestible messaging for client audiences.
- Strong working knowledge of Excel
- Experience managing multiple complex client projects simultaneously
- Strong problem-solving skills with a client-focused mindset
- Excellent communication and presentation skills for both technical and non-technical audiences
- Strong documentation and process development abilities
- Experience delivering software training content
- Ability to thrive in a fast-paced, dynamic environment with shifting priorities
Benefits
Comp & perks- Enhanced Private Medical Insurance and a Health Cash Back Plan
- Life insurance & disability benefits
- Pension plan with 4% Company match
- Competitive time off package with 25 Days of PTO, 8 Company-paid Holidays, 2 paid floating holidays (new in 2026!), 10 paid sick days, 2 Wellness days and 1 Paid Volunteer Day
- £45/month Remote work stipend for internet
- Access to tools to support your wellbeing such as the Calm App and an Employee Assistance Program
- Professional development stipend and learning and development offerings to help you build the skills and connections you need to move forward in your career
- Charitable contribution match per team member
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementAgile methodologyWaterfall methodologySaaSExcelXMLTXTCSVJSONAPI
Soft Skills
communication skillsproblem-solving skillsorganizational skillsclient-focused mindsetpresentation skillsdocumentation skillsprocess developmentability to manage multiple projectsability to thrive in dynamic environmentsability to craft clear messaging
