Rithum

Client Success Engineer – Implementation

Rithum

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $55,000 - $85,000 per year

About the role

  • Participate in technical discovery and solution design during late-stage sales cycles
  • Create implementation plans and technical documentation to guide delivery
  • Lead the technical configuration of the platform for new clients, ensuring a seamless transition from sales to implementation
  • Support API integrations, product feed setup, and troubleshooting during onboarding and expansion
  • Provide expert technical recommendations to optimize platform usage and align with client goals
  • Act as the primary technical point of contact for strategic clients during onboarding and post-launch
  • Collaborate with Sales, Product Management, Engineering, and Client Success Managers to support client needs and platform evolution
  • Deliver tailored training and technical enablement sessions to client stakeholders
  • Maintain clear, proactive communication with both technical and non-technical client contacts
  • Contribute to internal knowledge sharing through documentation, cross-training, and resource development (e.g., videos, webinars)

Requirements

  • 2+ years of experience in a client-facing technical role within SaaS, ideally in onboarding or solution engineering
  • Fluent in both written and spoken English
  • Familiarity with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols
  • Strong working knowledge of Excel and HTML
  • Experience managing multiple complex client projects simultaneously
  • Strong problem-solving skills with a client-focused mindset
  • Excellent communication and presentation skills for both technical and non-technical audiences
  • Strong documentation and process development abilities
  • Experience delivering software training content
  • Ability to thrive in a fast-paced, dynamic environment with shifting priorities
Benefits
  • Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
  • A 6% 401(k) match
  • Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
  • 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
  • Accident, critical illness, and hospital indemnity insurance
  • Pet insurance
  • Legal assistance and identity theft insurance plans
  • Life insurance 2x salary
  • Access to the Calm app and the Employee Assistance Program
  • $65/month Remote work stipend for internet
  • Culture and team-building activities
  • Tuition assistance
  • Career development opportunities
  • Charitable contribution match up to $250 per year
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
API integrationsproduct feed setupExcelHTMLXMLTXTCSVJSONFTP protocolssolution design
Soft Skills
problem-solvingclient-focused mindsetcommunication skillspresentation skillsdocumentation abilitiesprocess developmentcollaborationtraining deliveryadaptabilityproactive communication