Rithum

Senior Implementation Specialist

Rithum

full-time

Posted on:

Origin:  • 🇬🇧 United Kingdom

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Job Level

Senior

Tech Stack

PMPSOAP

About the role

  • Lead technical discovery and solution design during late-stage sales engagements for strategic clients
  • Develop complex implementation plans and ensure seamless handoffs to delivery and support teams
  • Own the technical implementation and optimization of high-impact client projects, customizing solutions to meet unique business requirements
  • Serve as the primary technical contact for advanced issues related to software, product data feeds, API integrations, and FTP
  • Provide expert-level platform training and consultation to client stakeholders
  • Partner with Sales, Product, Engineering, and Client Success to ensure client needs are met and technical challenges are addressed
  • Mentor and coach junior Client success engineers, supporting knowledge sharing and technical skill development
  • Drive cross-functional initiatives that improve internal processes, workflows, and client engagement practices
  • Develop technical enablement resources (e.g., webinars, videos, documentation) to support onboarding and education at scale
  • Communicate complex technical concepts clearly to both technical and non-technical stakeholders
  • Represent the voice of the client in product feedback loops, collaborating with Product Management on feature evolution
  • Take ownership of high-risk client situations, ensuring proactive intervention and resolution

Requirements

  • 3+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clients
  • Fluent in both written and spoken English
  • Deep experience with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols
  • Advanced expertise in REST and SOAP API integrations and troubleshooting
  • Strong working knowledge of Excel and HTML
  • Demonstrated ability to manage multiple complex client projects simultaneously
  • Excellent problem-solving, time management, and prioritization skills
  • Strong communication and presentation skills for technical and non-technical audiences
  • Proven ability to document processes and create technical enablement materials
  • Ability to thrive in a fast-paced, dynamic environment and adapt to evolving priorities