Serve as the senior relationship owner for enterprise clients, ensuring satisfaction, retention, and growth
Build strong, executive-level relationships across client organizations
Drive strategic account planning and align Rouse solutions with client business objectives
Act as the primary escalation point for complex client issues, ensuring resolution from start to finish
Develop deep expertise in Rouse products and services
Act as the bridge between clients and Product/Engineering teams, translating business needs into technical requirements
Provide actionable feedback to influence product roadmap and enhancements
Help clients understand and unlock the full value of Rouse solutions
Lead regular client engagements (check-ins, QBRs, workshops) to drive adoption and identify expansion opportunities
Manage client change requests, backlogs, and delivery timelines—particularly for large enterprise accounts
Oversee technical implementation details including business rules, data processes, and documentation
Identify and drive cross-sell and upsell opportunities across RB Global services
Lead, mentor, and develop a team of Client Success Managers
Establish best practices, playbooks, and scalable processes for client success
Foster a high-performance, client-centric culture
Track and report on client health, adoption metrics, and business impact
Partner cross-functionally with Sales, Product, Engineering, and external vendors
Lead client trainings, presentations, and industry conference participation
Ensure high-quality delivery across a growing client portfolio

Requirements

BA/BS degree in a business-related field (e.g., economics, finance, marketing, engineering)
8+ years of professional experience
5+ years in client services, customer success, or account management
2+ years leading, mentoring, or managing teams
Proven experience managing enterprise client relationships
Exceptional communication and presentation skills (written and verbal)
Strong technical proficiency (Excel, SQL, Salesforce, PowerPoint)
Ability to translate complex data and client needs into business and technical solutions
Highly organized, detail-oriented, and capable of managing multiple priorities
Experience working cross-functionally and influencing product development

Benefits

Medical, dental, vision, and basic life insurances
401k plan with 100% match for the first 4% contributed
15 days of PTO each year

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLExcelSalesforcePowerPointdata processesbusiness rulestechnical requirementsclient health metricsadoption metricsbusiness impact

Soft Skills

communication skillspresentation skillsorganizational skillsdetail-orientedclient-centricmentoringleadershiprelationship buildingstrategic planningproblem-solving

Certifications

BA/BS degree