Ritchie Bros.

Strategic Accounts Director

Ritchie Bros.

full-time

Posted on:

Location Type: Hybrid

Location: Conshohocken • Pennsylvania • United States

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Salary

💰 $120,000 - $140,000 per year

Job Level

Lead

About the role

  • Win new insurance provider volume
  • Renew contracts and sell ancillary services.
  • Build and maintain strong brand trust with designated accounts.
  • Understand the products, services, and tools customers use to operate their business.
  • Present new products, services, and partnerships to designated accounts as they are added to IAA’s product portfolio.
  • Monitor the performance of key accounts and facilitate timely interventions.
  • Manage customer expectations and satisfaction.
  • Identify and present opportunities that generate revenue or create efficiencies.
  • Handle client queries and find innovative solutions to solve complex customer problems.
  • Understand how to be an effective listener and act given the customer feedback provided.
  • Provide superior customer service and adhere to IAA’s Customer Care Values.
  • Collaborate closely with other members of the Strategic Account team to execute customer growth and engagement strategies.
  • Establish efficient communication methods and liaisons between key customers and internal departments.
  • Flexible and willing to perform other tasks as assigned

Requirements

  • 5 years of Sales or Account Management experience.
  • 2 years of experience in the automotive industry
  • Great oral and written communication skills.
  • Exhibit great collaboration skills, with a willingness to work with cross-functional teams.
  • Capable of making decisions when customer problems and/or opportunities arise.
  • Able to identify growth, retention, and cross/up-sell opportunities using data and dashboards.
  • Understands IAA’s Customer Care Values and practices them daily.
  • Capable of meeting and/or exceeding growth and retention goals.
  • Proficient in Microsoft suite of products.
  • Supports a hybrid model of remote and in-office time.
  • Willing to travel 50% for work purposes.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SalesAccount ManagementData AnalysisCustomer Service
Soft Skills
CommunicationCollaborationDecision MakingListeningProblem Solving