Senior Account Manager – IAA
Ritchie Bros.
full-time
Posted on:
Location Type: Remote
Location: Virginia • United States
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Salary
💰 $84,870 - $127,310 per year
Job Level
About the role
- Responsible for leading the Commercial Lines and Special Lines end-to-end salvage process for a large-scale provider.
- Consulting providers on the auction process.
- Distributing operational performance metrics.
- Monitoring cycle times.
- Implementing and providing oversight for new services, processes, and geographic markets.
- Interacting with IAA Operations, Sales, and corporate personnel.
- Providing performance and industry insights and meeting regularly with key business partners.
- Offering superior customer service while providing customer daily assistance with communication between IAA branches, title centers, and release centers.
- Supporting provider(s) with ad-hoc reporting requests and using data to support solutions and results.
- Monitoring SLA compliance and working with operations and title teams to determine cause and appropriate action plan in instances where compliance is not met.
- Facilitating resolution of provider(s) complaints and working with necessary internal teams to address areas of concern.
- Finding innovative solutions to solve for complex problems.
- Creating and working with IAA data team to provide report framework on data request from provider(s) and IAA operations. Analyze, interpret, and communicate requests.
- Building and maintaining strong business relationships with providers.
Requirements
- 5+ years of commercial lines insurance knowledge/experience developing partnerships with vendors and customers.
- Candidate must show a level of executive presence with key external partners.
- Candidate must show history of tactful and positive dealings with all levels of personnel within an organization, internal and external.
- Highly proficient in data analysis and data interpretation.
- Ability to present complex performance trending and insights in an engaging and effective manner.
- Strategic thinker, capable of creating complex business solutions, independently when needed.
- Exhibit leadership skills and capable of leading a team through projects and new product initiatives.
- Able to effectively influence internal and external stakeholders to favorable outcomes.
- Excellent oral presentation and written communication skills essential.
- Demonstrate great collaboration skills, with a willingness to work with cross-functional teams.
- Capable of multi-tasking, prioritizing, and adjusting schedules to meet multiple deadlines.
- Proficient in Microsoft suite of products.
- Candidate would ideally have experience with data analysis and visualization, worked or have prior client/vendor experience and/or an insurance background.
- Ability to travel approximately 25% for work purposes.
Benefits
- health insurance
- 401K
- STD/LTD
- Life Insurance/AD&D
- paid holidays
- vacations
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisdata interpretationperformance metricsSLA compliancereport frameworkbusiness solutionscommercial lines insuranceauction processad-hoc reportingcycle time monitoring
Soft Skills
executive presencetactful communicationleadership skillsinfluencing stakeholderscollaboration skillsstrategic thinkingproblem-solvingcustomer servicemulti-taskingprioritization