Ritchie Bros.

Strategic Account Manager

Ritchie Bros.

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $77,350 - $115,000 per year

Job Level

Mid-LevelSenior

About the role

  • Serve as a primary point of contact for new & existing high-value accounts, fostering strong, long-term client relationships.
  • Develop and implement account plans to achieve revenue growth targets and strategic objectives.
  • Engage with stakeholders at all levels within client organizations, from operational teams to executive leadership, to ensure alignment, satisfaction, and retention.
  • Lead Monthly, Quarterly and Annual Operational and Performance Business Reviews with clients to review performance metrics, discuss strategic goals, and identify opportunities for improvement and growth.
  • Actively participate in the preparation, review, and input of Requests for Proposals (RFPs) and contracts to secure new opportunities and strengthen client partnerships.
  • Identify opportunities for process improvement and implementation of IAA services to address evolving client needs and add value.
  • Deliver exceptional customer service by addressing client inquiries and resolving issues promptly to ensure satisfaction and retention.
  • Collaborate with internal teams (sales, remarketing, operations) to optimize service delivery and exceed client expectations.
  • Represent IAA as a trusted partner, offering tailored solutions and insights to support client goals.
  • Prepare and deliver detailed client reports, including performance metrics, SLA & KPI achievements, and actionable insights.
  • Analyze account data using available systems and other tools to monitor trends, identify areas for improvement, and inform decision-making.
  • Provide timely market and competitor intelligence to the business to support strategic planning.
  • Work collaboratively with sales and operations teams to ensure alignment on strategies that enhance customer experience and drive business growth.
  • Contribute to initiatives that strengthen client engagement, build loyalty, and enhance IAA’s market position.
  • Ensure all sales activities adhere to industry regulations, company policies, and safety standards, maintaining ethical and risk-aware practices.
  • Advocate for and reinforce IAA’s commitment to safety, sustainability, and compliance within all account management activities.
  • Support the development of an account management team as the business grows, with potential opportunities to assume leadership responsibilities.

Requirements

  • Extensive experience in account auction or remarketing role required with at least 5 years in an account management capacity.
  • Proven experience in account management, with a preference for candidates familiar with the insurance, salvage, recycling, automotive, or related industries.
  • Strong communication and relationship-building skills, with a demonstrated ability to negotiate effectively and influence stakeholders at all levels, even in challenging or high-stakes situations.
  • Demonstrated success in managing high-value client portfolios and achieving growth targets.
  • Proficiency in Salesforce CRM and MS360 for account tracking, reporting, and communication.
  • Strong analytical abilities to interpret client data and refine account strategies.
  • Exceptional communication, and problem-solving abilities.
  • Ability to build and maintain authentic, trust-based relationships with clients and internal stakeholders.
  • Capability to grow and develop a team as the business expands, fostering a collaborative and high-performing culture.
  • Familiarity with the salvage, recycling, automotive, or related industries, with the ability to quickly transfer and apply expertise to meet business goals will be highly regarded.
  • Must be able to travel when needed (25%).
Benefits
  • Medical, dental, vision, and basic life insurances
  • 401k plan with 100% match for the first 4% contributed
  • 15 days of PTO each year

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account managementaccount planningdata analysisnegotiationcustomer serviceprocess improvementperformance metricsstrategic planningreportingteam development
Soft skills
communicationrelationship-buildingproblem-solvingcollaborationinfluenceleadershiptrust-buildingcustomer experience enhancementstakeholder engagementadaptability