Administration Support Specialist
Guidant Financial
Total Loss Customer Care Specialist
Ritchie Bros.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $37,600 - $46,970 per year
Job Level
Mid-LevelSenior
About the role
- Responsible for all files assigned with the timely and accurate processing of title documentation/information
- Review of all documentation while identifying the proper flow of title documentation to proceed accordingly
- Ensure timely contacts are made on inventory, utilizing system queues/prompts via phone, email, fax, USPS, or FedEx (Lienholders, Owners, Ins. Providers, State Regulated Agencies, Title Clerks, Attorneys, etc)
- Maintain an organized workspace/area that is conducive to the overall success of the department
- Promptly/professionally/accurately handle inbound calls
- Maintain clear, consistent, and timely email communication with both internal and external customers to resolve outstanding concerns and ensure timely completion of tasks
- Accurately review and disposition of all documents received
- Complete files within the expected timeline set forth by leadership
- Accurately enter system notes in a clear, concise, and professional written style of communication
- Maintain a consistent level of expected KPIs (Key Performance Indicators: Title Problem Levels, certain hours per day of Phone Campaign Login, etc)
- Ability to complete all tasks assigned within your shift
- Possess knowledge of Provider Specific Requirements
- Assist with other functions and/or duties as needed
Requirements
- Must possess the ability to craft sound and concise sentences and exhibit superior customer service
- Must be able to type 40+ WPM
- Must be detail-oriented with all assigned work
- Display a team player mannerism
- Provide excellent customer service
Benefits
- medical, dental, vision, and basic life insurances
- 401k plan with 100% match for the first 4% contributed
- 15 days of PTO each year
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
title documentation processingdocumentation reviewdata entryKPI managementtyping 40+ WPM
Soft skills
customer servicedetail-orientedteam playerclear communicationorganizational skills
