Partner Operations Manager
Risepoint
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- The OM empowers both internal teams and partners through collaborative problem-solving and data-informed decision-making to accelerate student and partner success.
- Serve as the primary operational contact for assigned university partners, building trusted relationships with key stakeholders.
- Manage the execution of operational plans for each partner, ensuring program launches and ongoing processes run smoothly.
- Proactively identify and resolve operational challenges, escalating complex issues to the Senior Manager as needed.
- Maintain a deep understanding of partner goals, priorities, and timelines to ensure alignment in execution.
- Partner with universities to identify and remove operational barriers, fostering an environment where partners can focus on strategic priorities and student success.
- Lead change management efforts with partners by clearly communicating proposed operational improvements, guiding adoption, and ensuring smooth, successful implementation across processes, systems, or program structures.
- Ensure operational best practices are applied consistently across partnerships.
- Analyze trends and themes in partner escalations to address root causes, prevent recurrence, and proactively communicate solutions to partners.
- Identify opportunities to enhance efficiency, reduce friction, and improve the student journey from inquiry through graduation.
- Manage accurate and timely data integration and reporting for assigned partners, ensuring information is actionable, drives strategic insights, and supports transformation in the student and partner experience.
Requirements
- Bachelor’s degree in Business, Marketing/Communications, or related field required.
- 5+ years of experience in operations management, account management, or project/program management—higher education experience strongly preferred.
- Demonstrated ability to manage multiple complex projects in a fast-paced environment.
- Proven success in building and maintaining strong client relationships.
- Strong communication and presentation skills, with the ability to adapt messages for different audiences.
- Functional knowledge of higher education operations and familiarity with student information systems (SIS).
- Experience with CRM tools and understanding of call center or enrollment operations a plus.
- Change management aptitude with the ability to guide teams and partners through process transitions.
- Highly organized, detail-oriented, and capable of balancing competing priorities.
- Collaborative mindset with the ability to work across functions and levels.
Benefits
- Travel: Required for Quarterly In-Person Leadership Meetings; ability to travel to partner-sites (up to 25%)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operations managementaccount managementproject managementdata integrationreportingchange managementprocess improvementstudent information systemsCRM toolsenrollment operations
Soft Skills
collaborative problem-solvingrelationship buildingcommunication skillspresentation skillsorganizational skillsdetail-orientedability to manage multiple projectsadaptabilityclient relationship managementteam guidance
Certifications
Bachelor’s degree in BusinessBachelor’s degree in MarketingBachelor’s degree in Communications