Risepoint

Senior Manager, Student Experience Automation

Risepoint

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Own day-to-day execution of student experience automations, ensuring consistent delivery across all active partners and segments.
  • Oversee planning, design, build, QA, and deployment of complex, data-driven automations across engagement channels.
  • Ensure automation workflows are reliable, scalable, and aligned to defined contact strategies and student lifecycle stages.
  • Act as the primary escalation point for execution risks, delivery bottlenecks, and production-impacting issues.
  • Manage and develop a team of Student Experience Automation Managers, Senior Specialists, and Specialists.
  • Set clear expectations for quality, throughput, documentation, and collaboration.
  • Coach team members on technical execution, problem-solving, and adherence to standards.
  • Support hiring, onboarding, performance management, and development planning for the execution team.
  • Establish and enforce execution standards, QA practices, and delivery workflows.
  • Ensure automation work complies with organizational policies related to privacy, accessibility, and student communications.
  • Review and approve high-impact or complex automation work prior to deployment.
  • Promote consistent documentation and knowledge sharing across the team.
  • Partner with automation enablement and data governance functions to align execution with system readiness and data integrity.
  • Collaborate with analytics and reporting teams to review performance trends and identify execution-level improvement opportunities.
  • Coordinate with cross-channel delivery teams to ensure smooth handoffs, aligned timing, and consistent student experience.
  • Identify opportunities to improve delivery efficiency, reduce rework, and increase automation reliability.
  • Incorporate learnings from performance analysis, testing, and post-launch reviews into execution practices.

Requirements

  • Bachelor’s degree in Marketing, Business Administration, Information Systems, or related field (or equivalent experience).
  • 6–8+ years of experience in automation execution, campaign operations, or systems-enabled marketing functions.
  • 3+ years of experience leading or managing automation-focused teams.
  • Strong understanding of omni-channel automation concepts, data-driven workflows, and QA methodologies.
  • Demonstrated ability to manage competing priorities in a high-throughput, deadline-driven environment.
  • Proven collaborator with the ability to work effectively across technical, analytical, and operational teams.
  • Strong communication, organizational, and decision-making skills.
  • Detail-oriented leader with a focus on quality, reliability, and operational excellence.
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
automation executiondata-driven workflowsQA methodologiesomni-channel automationperformance analysistestingpost-launch reviews
Soft Skills
communicationorganizationaldecision-makingcollaborationproblem-solvingdetail-orientedleadership
Certifications
Bachelor’s degree in MarketingBachelor’s degree in Business AdministrationBachelor’s degree in Information Systems