Rise8

IT Operations Support Specialist

Rise8

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $65,000 - $80,000 per year

Job Level

Junior

About the role

  • Support day-to-day internal IT operations for Rise8 employees.
  • Assist with employee on-boarding and off-boarding, including:
  • Creating and disabling user accounts
  • Assigning groups, licenses, and basic access
  • Respond to and manage Tier 1 IT support requests through our ticketing system:
  • Password resets
  • Access issues
  • Basic software and device troubleshooting
  • Follow documented run-books and procedures to complete IT tasks accurately.
  • Escalate issues that fall outside of your scope with clear notes and context.
  • Help maintain clear and up-to-date IT documentation, checklists, and internal guides.
  • Perform basic administration tasks in tools such as:
  • Google Workspace
  • Slack
  • Other approved SaaS applications
  • Assist with routine IT operational tasks like:
  • License tracking
  • Asset inventory updates
  • Periodic access reviews (execution only)

Requirements

  • 1-4 years of experience in IT support, service desk, or a related role OR relevant education, training, or certifications
  • Basic understanding of:
  • User accounts and permissions
  • Common workplace tools (email, chat, file sharing)
  • Strong customer-service mindset and attention to detail
  • Comfortable supporting both technical and non-technical users
  • Exposure to CMMC Level 2 / NIST 800-171–aligned environments or other regulated frameworks
  • Understanding the importance of least privilege, access reviews, and documentation in government-related work
  • Ability to execute IT tasks in compliance-driven environments by following established procedures
Benefits
  • Flexible schedule in a 100% distributed workforce
  • Premium Insurance: We cover up to 100% of the employee premium and up to 40% of the combined dependent premium on our base health plan, depending on pay band. We also cover 100% of the premium for employee and dependent Dental and Vision as well as employee premiums for Life and Disability coverage.
  • Retirement: 401k match at 10% gross pay.
  • Paid time off (PTO): 4 weeks combined accrued vacation and sick leave, 11 Federal holidays, your birthday, jury duty, and bereavement.
  • Education & Training: Accrued budget of up to $3,500 per year for classes, travel, events, and materials.
  • Home Office and Merch: We offer $750 per year for home office technology and equipment as well as $100 per year for Rise8 merch from our Swag Store.
  • Wellness Budget: To encourage and support a well-rounded healthy lifestyle, we cover 100% reimbursement on a variety of wellness activities and products, up to $500 per calendar year. Or Rise8 is part of the the Life Time Corporate Partner program. In lieu of your $500 annual wellness benefit, you can instead get a $75 monthly credit towards a Life Time membership ($900 annual benefit).
  • Equipment: We offer a MacBook Pro

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IT supportuser account managementpassword resetssoftware troubleshootingdevice troubleshootinglicense trackingasset inventory managementaccess reviewsdocumentation managementservice desk operations
Soft skills
customer serviceattention to detailcommunicationproblem-solvingteam collaborationadaptabilityorganizational skillstechnical supportnon-technical user supportescalation management