Rise8

Solutions Engineer

• Own the end-to-end technical solutioning process that brings Rise8’s value to life for our customers. You’ll blend deep engineering expertise with storytelling and strategy, connecting the dots between customer needs, technical feasibility, and mission outcomes.
• Lead pre-capture and proposal solutioning efforts, support business growth through technical credibility, and guide delivery teams toward successful execution of architectures you help define.
• Lead technical solutioning sessions with customers to translate mission needs into actionable architectures and delivery strategies.
• Scope engagements and frame delivery approaches that align with Rise8’s agile software delivery model.
• Conduct technical assessments and deep dives across applications, platforms, and data environments.
• Facilitate workshops or design sprints to uncover requirements, align stakeholders, and define solution boundaries.
• Write and review technical sections of proposals, including architectures, implementation plans, and engineering strategies.
• Develop prototypes, demos, or code samples to validate ideas and demonstrate technical feasibility.
• Participate in orals presentations, coding challenges, and customer discussions, demonstrating technical credibility and thought leadership.
• Advise clients on architectures, cloud platforms, and product strategies that enable scalability, resilience, and security.
• Collaborate with Growth Managers and Proposal Specialists to craft winning solution narratives and technical differentiators.
• Support technical hiring and mentorship, helping shape Rise8’s technical excellence across teams.
• Maintain awareness of emerging technologies and government modernization initiatives, applying them to solution design.

Solutions Architect

Customer Success Manager

• You will lead a large organization with multiple delivery teams and high complexity.
• You will need to be able to easily shift between skill sets in response to account needs.
• In a single day you may need to wear various hats such as Program Manager, Onboarding Specialist, Digital Transformation Guide, and Account Manager.
• You will work with a balanced leadership team, including a Delivery Lead and Heads of Product, User-Centered Design, and Engineering.
• You will need to collaborate highly with partners, high level government stakeholders, and internal Rise8 leadership, leveraging resources as necessary to make your account successful.
• You’ll work with key customer stakeholders, including contract officers, account champions, and executive leadership, to ensure we align on goals, identify and mitigate risks, establish metrics, and celebrate wins over the course of the customer journey.
• You’ll lead the strategy to leverage our outcomes delivered and streamlined customer experience into an easy Yes for our customer to continue choosing to solve problems with Rise8.
• You’ll measure the health of the account on a regular basis and drive remediation plans as needed.
• You will work with the delivery team to ensure the customer realizes the value being delivered in line with their desired impacts.
• Finally, with your business and ownership mentality, you’ll drive the account strategy that results in referenceable customers and expansion opportunities.

Solutions Architect

Senior Customer Success Manager