Customer Support Specialist
RISE - Internet Service Provider in the Philippines
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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Salary
💰 $30 - $35 per hour
About the role
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolve customer issues efficiently while maintaining a high level of satisfaction
- Provide accurate information about products, services, and company policies
- Troubleshoot problems and escalate complex issues when necessary
- Maintain detailed and accurate records of customer interactions
- Follow up with customers to ensure resolution and satisfaction
- Collaborate with internal teams to improve customer experience
- Identify recurring issues and suggest process improvements
Requirements
- Proven experience in customer service or support role (preferred)
- Excellent verbal and written communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to multitask and manage time effectively
- Proficiency with customer support tools (e.g., Zendesk, Freshdesk, or similar CRM systems)
- Basic computer skills and familiarity with Microsoft Office or Google Workspace
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceproblem-solvingconflict resolutionmultitaskingtime managementbasic computer skillsMicrosoft OfficeGoogle Workspace
Soft Skills
verbal communicationwritten communicationcustomer satisfactioncollaborationprocess improvement
Certifications
high school diplomaAssociate’s degreeBachelor’s degree