RISE - Internet Service Provider in the Philippines

Customer Support

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve customer issues efficiently while maintaining a high level of satisfaction
• Provide accurate information about products, services, and company policies
• Troubleshoot problems and escalate complex issues when necessary
• Maintain detailed and accurate records of customer interactions
• Follow up with customers to ensure resolution and satisfaction
• Collaborate with internal teams to improve customer experience
• Identify recurring issues and suggest process improvements

Customer Support Specialist

Recruitment

• Manage the full-cycle recruitment, including specialized and niche roles that require advanced sourcing and assessment.
• Serve as the primary stakeholder manager for assigned departments to ensure hiring strategies align with specific business goals.
• Partner with department heads to provide regular updates on hiring progress, market challenges, and candidate pipelines.
• Facilitate in-depth intake meetings with hiring managers to refine job requirements and ensure a high-quality candidate match.
• Collaborate with the TA Manager to identify gaps in current recruitment tools and assist in the implementation of process improvements.
• Execute talent research to map out talent for roles within the assigned departments.
• Assist in maintaining accurate recruitment data and tracking metrics to support departmental reporting.
• Maintain ATS hygiene to ensure a ready pipeline for recurring multi-tier vacancies.
• Self-initiate and lead TA-related projects aimed at enhancing candidate sourcing, selection, or employer branding.
• Support broader HR initiatives and projects that impact employee engagement, retention, or internal mobility.

Talent Acquisition Specialist

Account Manager

• Execute, follow through and complete operational requirements of domestic carrier & wholesale accounts as the main point of contact from the company
• Manage, up-sell, and renew agreements of assigned accounts
• Drive advanced understanding in selling through carrier partners to achieve or surpass sales targets
• Intensify the company’s presence throughout the carrier industry through new engagements.
• Participate with customer planning, serving as the subject matter expert capable of leading the customers to the best solution
• Develop carrier relationships by maintaining constant contact with existing partners and assisting in identifying appropriate partnerships that fit within the Carrier model
• Build firm relationships with key persons and decision makers in organizations to identify and create business opportunities
• Work with support and operation teams to resolve carrier related issues.
• Carry out market research and provide relevant management information
• Work with the Carrier & Wholesale Business Manager to create propositions for sales strategies in accordance with the division’s goals
• Support the sales strategies to generate maximum sales potential
• Provide administrative support such as updating systems, billing and invoicing, sales and management reporting, and forecasting.
• Ensure activities are compliant with internal policies, including but not limited to data privacy and conflict of interest.

Carrier Wholesale Account Manager

Product Designer

• Produce digital artifacts (design or content assets, drafts, and prototypes) with guidance (i.e. with explicit instructions or replicating existing work)
• Contribute to design projects from concept to completion
• Participate in cross-functional discussions and ideation sessions to help the team formulate design-driven decisions
• Maintain concise documentation, including progress updates and design rationale
• Participate in design workshops on visual design, information architecture, usability, and functionality
• Contribute to design activities, including design hand-offs, to deliver software that satisfy business needs

Junior UX Designer

• Developing long-term relationships with a portfolio of clients
• Connecting with key business executives and stakeholders
• Excellent at conflict resolution, communication, counseling, reporting and consulting
• Resolving client queries
• Researching and cross-selling additional products or services that could benefit clients
• Reviewing client’s financial income and offering advice when necessary
• Develop effective client retention plans that relate to the company’s targets for sales and client retention
• Plan or layout quarterly goals appropriate to the season/theme for clients in the company
• Able to effectively use LinkedIn and other scouting tools
• Savvy with Google Suites and other relevant software used by the team and/or the company
• Work effectively with the Sales team to onboard and integrate new clients and developing existing client relationships
• Efficiently liaise between the customer and internal teams
• Assist the operating departments on issues requiring assistance

Relationship Manager

Data Engineer

• Analyze and develop solutions to information needs in our business
• Design, develop, deploy, and test new information and data processing applications in accordance to our quality standards
• Perform preventive maintenance, identify and execute improvements, and refactor existing code base, including our legacy applications
• Monitor, respond, and resolve incidents in production
• Develop and maintain the infrastructure that host our applications in production
• Support our internal staff and stakeholders’ inquiries and issues with the applications in use
• Investigate and create proofs of concepts, such as in using external services, APIs, programming libraries, and data source systems
• Contribute in the development of user guides and knowledge base of applications in use