RippleMatch

Product Success Manager

RippleMatch

full-time

Posted on:

Origin:  • 🇺🇸 United States • New York

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Salary

💰 $60,000 - $80,000 per year

Job Level

Mid-LevelSenior

Tech Stack

MongoDBSQL

About the role

  • Provide daily operational support for our annual partners
  • Manage a book of 40 accounts and support all of the backend & operational tasks for customers, as well as ad hoc customer requests
  • Collaborate with our Customer Success Managers to ensure we’re providing strong ROI for our customers
  • Closely monitor data on customer product adoption to ensure they are getting the most out of our product suite
  • Use data analysis to inform and drive decision-making on your book of business
  • Become an expert on the ins and outs of the RippleMatch platform
  • Help solve tricky customer issues with product-focused solutions
  • Relay feedback and advocate for customer and candidate product improvements
  • Comfortably utilize and examine our data to solve customer problems and analyze trends
  • Manage projects to help push account-specific and Customer Success team objectives forward
  • Help students find their dream jobs

Requirements

  • 0-3 years of experience working on detail-oriented operational tasks or projects
  • A self-starter mentality with a strong work ethic
  • Laser-focused attention to detail and willingness to tackle any assignment, no matter how small
  • A competitive nature and strong desire to win
  • Data-driven and a constant drive to utilize data to answer questions and inform customer strategy
  • Resourceful; Strong problem-solving skills, and a determination to always find creative solutions
  • Excellent written & verbal communication skills
  • Experience managing projects from the beginning of the ideation phase through to conclusion is a plus
  • Experience using tools for data analysis, such as Excel or Google Sheets; SQL proficiency is a plus
  • Experience working at a startup is a plus
  • Comfortably utilize and examine our data to solve customer problems and analyze trends
  • Manage projects to help push account-specific and Customer Success team objectives forward
  • Help students find their dream jobs