Team Lead, Customer Success
Vidyard
Product Success Manager
RippleMatch
full-time
Posted on:
Location: New York • 🇺🇸 United States
Visit company websiteSalary
💰 $60,000 - $80,000 per year
Job Level
Mid-LevelSenior
Tech Stack
MongoDBSQL
About the role
- Provide daily operational support for our annual partners
- Manage a book of 40 accounts and support all of the backend & operational tasks for customers, as well as ad hoc customer requests
- Collaborate with our Customer Success Managers to ensure we’re providing strong ROI for our customers
- Closely monitor data on customer product adoption to ensure they are getting the most out of our product suite
- Use data analysis to inform and drive decision-making on your book of business
- Become an expert on the ins and outs of the RippleMatch platform
- Help solve tricky customer issues with product-focused solutions
- Relay feedback and advocate for customer and candidate product improvements
- Comfortably utilize and examine our data to solve customer problems and analyze trends
- Manage projects to help push account-specific and Customer Success team objectives forward
- Help students find their dream jobs
Requirements
- 0-3 years of experience working on detail-oriented operational tasks or projects
- A self-starter mentality with a strong work ethic
- Laser-focused attention to detail and willingness to tackle any assignment, no matter how small
- A competitive nature and strong desire to win
- Data-driven and a constant drive to utilize data to answer questions and inform customer strategy
- Resourceful; Strong problem-solving skills, and a determination to always find creative solutions
- Excellent written & verbal communication skills
- Experience managing projects from the beginning of the ideation phase through to conclusion is a plus
- Experience using tools for data analysis, such as Excel or Google Sheets; SQL proficiency is a plus
- Experience working at a startup is a plus
- Comfortably utilize and examine our data to solve customer problems and analyze trends
- Manage projects to help push account-specific and Customer Success team objectives forward
- Help students find their dream jobs
