Ripple Fiber

Account Executive

• Prospect and Qualify Leads: Identify, research, and engage local businesses that can benefit from Ripple Fiber’s internet solutions.
• Conduct Sales Presentations: Meet with business owners, executives, and IT leaders to understand their needs and present tailored solutions.
• Achieve Sales Targets: Consistently meet or exceed monthly and quarterly sales quotas through proactive outreach and effective closing.
• Develop and Manage Pipeline: Build and maintain a robust funnel of qualified opportunities in the CRM for accurate forecasting and follow-up.
• Deliver Exceptional Customer Experience: Guide prospects from first contact through installation ensuring clear communication and satisfaction.
• Build Long-Term Relationships: Develop trust and rapport with local businesses to drive renewals, referrals, and long-term partnerships.
• Provide Consultative Support: Act as a trusted advisor to help customers understand the value of Ripple Fiber’s services for their operations.
• Coordinate with Internal Teams: Work closely with marketing, operations, and customer support to deliver on customer needs and resolve issues.
• Share Market Insights: Provide feedback from customer interactions to help refine product offerings and sales strategies.
• Represent Ripple Fiber Locally: Attend networking events, trade shows, and community activities to promote Ripple Fiber’s brand and services.
• Stay Informed on Market Trends: Keep current competitor offerings, pricing, and industry developments to maintain a strong competitive edge.

SMB Account Executive

Community Manager

• Serve as the primary point of contact for neighborhoods, residents, homeowners' associations (HOAs), and property management companies during the Pre-Sales (pre-construction) and construction phases.
• Maintain strong relationships with key stakeholders, ensuring open and transparent communication during the Pre-Sales (pre-construction) and construction phases.
• Address inquiries, concerns, and feedback from community members, escalating issues to the Regional Market Executive or Customer Service team as needed.
• Organize and attend meetings or events with community representatives to provide project updates and gather input.
• Gather Private/HOA information and maintain relationships to pass to the Community Development team while it is in “Prospecting” status.
• Represent Ripple Fiber at Chamber of Commerce events.
• Attend developer associations/meetings to assess potential opportunities.
• Assist the Regional Market Executive in overseeing business operations and ensuring project milestones are met.
• Coordinate logistics and communications for various phases of the construction process.
• Support internal teams by providing community-related insights that impact project timelines and execution.
• Facilitate the transition of signed private communities from the Community Developer role to the active build phase.
• Ensure construction timelines and commitments are upheld in accordance with expectations and agreements.
• Oversee the deployment of marketing tactics at each necessary phase of the build.
• Ensure community messaging aligns with company branding and project objectives.
• Collaborate with the marketing team to distribute promotional materials, announcements, and project updates.
• Assist in organizing events or outreach efforts to engage residents and stakeholders effectively.
• Conduct weekly touchpoints with marketing and social media teams to ensure market success.
• Participate in identifying sponsorship opportunities that align with company initiatives.
• Ensure all community relations efforts comply with local regulations, HOA agreements, and company policies.
• Monitor and track commitments made to communities, ensuring follow-through on promises and expectations.
• Identify and mitigate potential risks that could impact relationships with stakeholders or project timelines.
• Serve as a "utility" resource for the Regional Market Executive, providing support where needed to ensure smooth operations.
• Assist in administrative duties, reporting, and documentation related to community relations and project progress.
• Willingness to door hang for Pre-CX and pivot on the fly as needed.
• Weekend work required when necessary.

Community Liaison

• Canvass assigned territories to generate orders and promote Ripple Fiber.
• Educate potential customers on features, pricing, and advantages of fiber internet.
• Meet and exceed sales quotas.
• Prepare weekly, monthly, and quarterly reports for management.
• Collaborate with the Marketing Department on sales efforts.
• Analyze market trends to increase sales.
• Prepare and submit sales orders.
• Maintain customer records and track sales activity using the CRM platform.
• Answer customers’ questions about products, prices, and timelines.
• Attend regular sales team meetings.
• Represent Ripple Fiber in a professional and positive manner.

Outside Sales Representative

Product Manager

• Define product vision and roadmap for current Product rollouts (VoIP, billing models, SMB solutions, and MDU offerings) and other Products as the Executive team approves.
• Prioritize features based on market research, customer feedback, and business objectives.
• Design seamless end-to-end customer experiences for onboarding, billing, and support.
• Oversee implementation of weekly and bulk billing logic across portals and systems.
• Collaborate with Product Management, Marketing, Sales, Operations, Development, Engineering, and Customer Experience teams to execute product launches.
• Track product KPIs post-launch and use insights to refine offerings.

Manager

The Construction Manager is responsible for overseeing the planning, execution, and completion of construction projects related to our fiber optic network infrastructure.
Ensure projects are delivered on time, within budget, and meet high-quality standards expected in the telecommunications industry.
Oversees construction sites, general contractors, and workers to ensure a high level of quality and safety.
Guarantees that all work is performed in accordance with approved manuals and procedures.
Provides technical support to Project Managers.
Develops and maintains project cost/change controls, and project budget and accounting records.
Performs change order estimating and assists the Project Manager in change order negotiations.
Assists in managing and reviewing the progress of contractors’ construction schedules.
Reports the status of projects to business and market leaders.
Attend client program meetings as needed.
Reviews weekly and monthly reports on the status and progress of the contracts, including project costs and potential changes.
Coordinates and monitors schedule updates, invoices, and submittals.
Responsible for daily management of Construction Technicians including scheduling and training.
Develop and implement procedures to better organize the team/department.
Ensures that the project is constructed and documented in accordance with the contract documents and good engineering practices.
Allocation of projects to general contractors based on scheduling needs and availability.