RingCentral

Account Executive

• Driving new revenue through customer acquisition in designated territory and named accounts.
• Consistently strike / exceed quarterly & annual sales targets.
• Technology field sales - greenfield space leveraging remote resources (engineering, marketing, business development, etc)
• Partnering with the regional VAR's to effectively identify, engage and deliver new customers
• Owning strategy around funnel, pipeline, forecasting - owning GTM for respective patch.
• Demonstrated experience managing complex sales cycles and negotiating win-win agreements based on value-based selling.

Account Executive – Financial Services, Enterprise

Artificial Intelligence

• Responsible for the strategic and operational leadership of the technical delivery teams.
• Drive the AI strategy across the organization, aligning with the enterprise roadmap and go-to-market approach.
• Provide first-level supervision, coaching, and support to Professional Services staff, ensuring the highest level of technical expertise and support to customers.
• Support the team in creating innovative technical designs to help acquire new customers and increase penetration within the existing customer base.
• Support sales acquisition efforts and represent company solutions to prospective clients.
• Influence product and process improvement initiatives by identifying and removing barriers, and modifying or enhancing current processes.
• Lead AI strategy and enablement within a global SaaS organization, helping translate emerging AI capabilities into customer-relevant solutions and business value.
• Define AI positioning, messaging, and target audiences, ensuring alignment between product capabilities, market needs, and go-to-market strategy.
• Analyze AI SaaS performance and adoption metrics, including usage trends, customer adoption patterns, and broader market dynamics, to inform strategy and investment decisions.
• Develop AI-focused content across the customer journey, including awareness, education, adoption, and value-realization materials.
• Collaborate cross-functionally with corporate, product, marketing, and enablement teams to execute AI programs, campaigns, and customer engagement initiatives.
• Build and lead high-performing teams, managing goals, delegating work, and empowering direct reports to make decisions.
• Cultivate a culture of inclusivity, customer centricity, teamwork, and collaboration.
• Develop and empower direct reports to take action.
• Develop and implement long-term product strategies related to Contact Center services.
• Provide strategic direction for Contact Center service offerings and packages globally.
• Manage operational aspects of Professional Services, ensuring high-quality technical sales support and expertise for Contact Center solutions.
• Lead the implementation of Professional Services Automation (PSA).
• Provide expert-level knowledge in UCaaS and CCaaS, including IVR systems, email integrations, API integrations with CRM, and call flow design.
• Act as an escalation point for critical Contact Center issues.

Director of AI, Professional Services

• Driving new revenue through customer acquisition in designated territory and named accounts
• Consistently strike / exceed quarterly & annual sales targets
• Technology field sales - greenfield space using remote resources (engineering, marketing, business development, etc)
• Partnering with the regional VARs to effectively identify, engage and deliver new customers
• Owning strategy around funnel, pipeline, forecasting - owning GTM for respective patch
• Demonstrated experience leading complex sales cycles and negotiating win-win agreements based on value-based selling

Account Executive, Enterprise

Solutions Engineer

• Continued education and mastery of Workforce Engagement Management products offered by RingCentral including Quality Management, Analytics, and Workforce Management.
• Collect and document Workforce Engagement Management needs and requirements through client discovery calls and RFPs.
• Demonstrate Workforce Engagement Management (WEM) products including Quality Management, Analytics, and Workforce Management.
• Assist in internal scoping of recommended and demonstrated products.
• Serve as an advocate for the WEM tech stack; identifying, and reviewing new WEM technologies.

Work Force Management, CX Solutions Engineer

Call Center Representative

• Drive Revenue Growth: Work with the Account Executive to grow a defined territory through new logo acquisition for contact center and cross sell within the existing RingCentral customer base.
• Upsell & Expand: Re-engage past opportunities and grow existing accounts by identifying additional Contact Center use cases.
• Drive AI strategy and understand business use cases.
• Be the Trusted CX AE Advisor: Communicate and demonstrate the value of RingCentral’s Contact Center portfolio—including Workforce Optimization, AI, and omnichannel capabilities—to senior-level stakeholders and IT decision-makers.
• Educate and Evangelize: Partner closely with internal RingCentral Sales teams to increase Contact Center mindshare, provide enablement, and support GTM strategies.
• Develop Winning Strategies: Build and execute Territory, Account, and Opportunity Plans in collaboration with cross-functional teams including SEs, Channel Managers, Professional Services, and Marketing.
• Craft Tailored Solutions: Align RingCentral’s solutions—including Contact Center, RingCX, and Unified Communications offerings—to specific customer challenges and requirements.
• Customer Advocate: Champion customer needs internally to drive satisfaction and long-term partnership.
• Manage Full Sales Cycle: Utilize the RingCentral sales process to drive pipeline creation, progression, and deal closure.
• Forecast with Precision: Own your GTM plan, manage pipeline and funnel health, and consistently meet or exceed quota.
• Leverage the Channel: Partner with VARs and strategic alliances to expand reach and accelerate deal velocity for existing customers.

Account Executive – Financial Services, Enterprise

Director of AI, Professional Services

Account Executive, Enterprise

Work Force Management, CX Solutions Engineer

Contact Center Account Executive, MidMarket Expansion