Own and evolve major portions of the product roadmap and milestones, aligned with company strategy and customer needs.
Translate high-level strategy and customer and business asks into clear product requirements, milestones, and success metrics.
Balance short-term execution (features, fixes, enablement) with long-term differentiation.
Write high-quality PRDs, user stories, and acceptance criteria.
Prioritize backlog using customer impact, revenue, and risk.
Work closely with engineering through design, development, testing, and launch.
Drive cross-functional launch readiness (sales enablement, support, docs).

Requirements

4-6+ years of product management experience, with a deep telecom/UCC/AI background.
Proven experience delivering products in Cloud telephony, UCaaS, CCaaS, or network-based services
Hands-on experience with AI-powered products, ideally customer-facing (chatbots, voice AI, assistants).
Strong understanding of: SIP/PSTN basics, call routing, IVR/receptionist flows
SaaS product lifecycle, PLG motions, enterprise requirements
Excellent written and verbal communication skills.
Ability to operate in ambiguous, fast-moving environments.
Nice to Have Experience with AI/ML technologies such as NLU, RAG, speech-to-text, agentic systems.
Experience working with regulated industries (finance, healthcare).
Prior experience at a telecom, UCaaS, or large-scale SaaS platform company.

Benefits

Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSA) and Commuter benefits
Voluntary supplemental health coverage and life insurance
401K match and ESPP
Paid time off and paid sick leave
Paid parental and pregnancy leave
Family-forming benefits (IVF, Preservation, Adoption etc.)
Emergency backup care (Child/Adult/Pets)
Employee Assistance Program (EAP) with counseling sessions available 24/7
Free legal services that provide legal advice, document creation and estate planning
Employee bonus referral program
Student loan refinancing assistance
Employee 1:1 coaching, perks and discounts program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

product managementCloud telephonyUCaaSCCaaSAI-powered productsSIP basicsPSTN basicscall routingIVR flowsSaaS product lifecycle

Soft Skills

written communicationverbal communicationability to operate in ambiguityability to work in fast-moving environments