Rimini Street

Support Engineer, SAP MM-eWM

Rimini Street

full-time

Posted on:

Location Type: Remote

Location: Brazil

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About the role

  • Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology.
  • Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience.
  • Ability to configure, present and discuss best practices and functionalities of the SAP eWM and MM modules.
  • Knowledge of related to Mexican localization tax and regulatory requirements.
  • Support client customizations, sharing experience and best practices advice.
  • Develop or work with a developer to deliver application break fixes for critical product defects.
  • Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity.
  • Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours.
  • Collaborate with team members in a virtual team environment to extend field experience to different client situations.
  • Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.

Requirements

  • 5+ years relevant SAP experience particularly with MM/eWM Modules.
  • 5+ years direct support of application end-users in a corporate environment.
  • Proven experience in MM-eWM (integration, troubleshooting, configuration).
  • Demonstrated ability to support Brazil-specific localizations in MM processes (e.g., Nota Fiscal, tax calculation, integration with fiscal solutions).
  • Experience working in highly customized environments (Z routines, user-exits, enhancements).
  • Ability to handle critical incidents and working under SLA-driven environments.
  • Proven track record in documentation and knowledge transfer activities (such as KT sessions, producing runbooks, and solution documentation).
  • A track record of successful roles in SAP implementations, rollouts or application support.
  • Relevant working knowledge and understanding of supporting business processes.
Benefits
  • Compensation, bonuses, and benefits that match the skills of our top-performing team members.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SAPMM moduleeWM moduletroubleshootingconfigurationBrazil-specific localizationsZ routinesuser-exitsenhancementsdocumentation
Soft Skills
customer experiencecollaborationproactive contributionflexibilityknowledge transfer