Have regular contact and routine calls with cloud administrators and/or partners for an average of forty accounting firms
Ensure the OneSpace Firm Premier experience is stable and consistent for their firms
Communicate and work jointly with Rightworks internal teams to deliver resolutions to clients
Walk clients through software, office, and staff changes
Advise best practice for using and engaging with the Rightworks OneSpace Firm Premier product
Additional tasks required to ensure the client has a positive experience

Requirements

4-6+ years of account management experience in the IT industry or related experience
Bachelor’s degree in business management or equivalent
Excellent communication, time management, decision making, presentation, and organization skills
Ability and desire to learn Rightworks processes and technologies
Knowledge of the accounting industry, as it relates to the services and products offered by Rightworks is desired
Understanding of various technologies such as Citrix, Microsoft, Dell, Network Monitoring systems, etc.
Proactive – take initiative to resolve issues and communicate with the client
Reliable – follow through, do what you say you will do
Over Achiever – go over and beyond what the client expects
Adaptable - balance moving priorities, projects, clients and technology
Conflict resolution - ability to handle difficult situations and client frustration while maintaining composure

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementclient resolutionbest practicestime managementdecision makingpresentation skillsorganization skills

Soft Skills

communicationproactivereliableover achieveradaptableconflict resolution

Certifications

Bachelor’s degree in business management