Rightworks

Security Engineer

• Answer and troubleshoot inbound customer phone calls/emails.
• Onboarding new subscribers.
• Administration, support, and configuration of Microsoft 365 for new and existing customers.
• Author technical and procedural articles in the KB.
• Accurate documentation of interactions utilizing Salesforce.
• Monitoring open cases, along with following up with the appropriate team and/or customer to resolve them.
• Participate in any additional departmental projects or tasks assigned to you.
• Strive for first-call resolution, while providing any additional information to the customer to prevent callbacks.
• Meet or exceed management expectations for productivity and professionalism as measured by customer surveys and work reviews.
• Stay Current with IT technologies that pertain to the products and services offered by Rightworks.

Managed Security Specialist

A Security Engineer Level II serves as a key individual responsible for safeguarding an organization's networks and systems.
This person collaborates with various operations teams to maintain, enforce, and enhance the organization’s security infrastructure, ensuring protection from potential threats.
Configure security logs, alerts, and notifications to identify and assist in responding to vulnerabilities/attack vectors which are identified.
Configure and maintain security appliances such as firewalls, intrusion detection/prevention systems, web application firewall policies and other security devices.
Conduct ongoing security risk and vulnerability assessments, leveraging AI-driven analytics for efficiency.
Serve as escalation point for incidents, coordinating rapid response with traditional and AI-assisted playbooks and orchestration tools.
Conduct forensic investigations to correlate and reconstruct incident timelines.
Oversee log management for automated collection, correlation, and anomaly detection.
Review and apply threat intelligence, integrating traditional mechanisms and AI to proactively identify vulnerabilities and predict attack paths.
Collaborate with development and operations teams to embed security best practices into traditional and AI-enabled SaaS applications.
Document security configurations, changes, and incidents, and provide reports to leaders or stakeholders.
Design and implement custom tools to enhance detection, reporting, and automated remediation.
Mentor junior security team members, guiding them with best practices and improving existing workflows
Deploy and maintain hybrid-cloud security solutions, ensuring both resilience and system availability (endpoint, network, logging, etc.).
Stay updated with the latest security trends, threats, and best practices.

Security Engineer II

Sales

• Salesforce Development Manager to lead our Salesforce development team and drive innovation across our CRM ecosystem
• Player-coach role—lead teams and contribute directly to technical execution
• Manage and mentor a team of Salesforce administrators
• Architect scalable Salesforce solutions aligned with business goals
• Oversee development, customization, and integration of Salesforce applications
• Ensure adherence to best practices in Apex, Visualforce, Lightning Components, and API integrations
• Lead team members from stakeholder management to solution design and release
• Collaborate with cross-functional teams including Sales, Marketing, Customer Support, and Finance
• Contribute to work sizing, scoping activities, and release planning
• Implement robust change management and release processes
• Ensure data integrity, security, and compliance with internal and external standards
• Conduct code reviews and enforce development standards
• Translate business needs into technical solutions
• Serve as a trusted advisor to senior leadership on Salesforce capabilities and roadmap