Business Systems Analyst – Billing/Payments

Rightworks

Business Systems Analyst managing and supporting subscription billing systems like Zuora and Stripe. Collaborating with Finance and Engineering to enhance billing processes and customer experience.

Posted 6/12/2026full-timeRemote • Alaska, California, Hawaii • 🇺🇸 United StatesJuniorMid-Level💰 $85,000 - $110,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

subscription billingbilling systemspayment gatewayspayment processingtax engine integrationuser acceptance testingfunctional documentationprocess flowsuser storiestest cases

Soft Skills

analytical skillsattention to detailproblem-solvingcommunication skillscollaborationindependencedocumentationcross-functional teamwork

Tools & Technologies

ZuoraStripe BillingChargebeeAvalaraAdyenBraintree

Industry Keywords

subscription billing modelsrecurring billingusage-based billingtiered billingSaaSindirect taxsales taxVATAgileticket-based delivery

About the role

Key responsibilities & impact

Support and maintain subscription billing platforms such as Zuora, Stripe Billing, and Chargebee
Configure and manage pricing plans, product catalogs, subscriptions, invoicing rules, credits, and cancellations
Independently handle routine subscription lifecycle events and billing issues, escalating complex cases to senior teammates
Support sales tax configuration and maintenance within billing systems
Assist with tax engine integrations and updates (e.g., Avalara) under guidance from senior analysts
Partner with Finance and Tax teams to support audits, compliance reviews, and tax‑related reporting
Support integrations with payment gateways and processors (e.g., Stripe, Adyen, Braintree)
Investigate payment failures, retries, refunds, chargebacks, and reconciliation issues
Help identify opportunities to improve payment success rates and billing accuracy
Gather and document business requirements for billing, tax, and payment changes
Create functional documentation, process flows, user stories, and test cases
Execute and support user acceptance testing (UAT) and validate end‑to‑end invoice, tax, and payment accuracy
Collaborate closely with a Senior Business Systems Analyst and cross‑functional partners including Finance, Revenue Operations, and Engineering.

Requirements

What you’ll need

2–3 years of experience as a Business Systems Analyst, Systems Analyst, or similar role
Hands-on experience supporting billing, payments, or financial systems (Zuora Preferred)
Exposure to subscription billing models (recurring, usage-based, tiered, or hybrid) and Saas or subscription-based business
Experience supporting or troubleshooting payment gateways or processors
Basic understanding of sales tax, VAT, or indirect tax concepts
Strong analytical skills, attention to detail, and problem-solving ability
Ability to document requirements, processes, and system behavior clearly
Strong communication skills and the ability to work cross-functionally
Experience working in Agile or ticket-based delivery environments
Comfortable working both independently on defined tasks and collaboratively with senior team members.

Benefits

Comp & perks

company-paid short and long-term disability insurance
life insurance
generous 401K match
highly affordable medical, dental, vision coverage
flexible PTO
numerous paid holidays
paid volunteer time off