RightSite Health

EMS Partner Services Manager

RightSite Health

full-time

Posted on:

Location Type: Hybrid

Location: Austin • Texas • United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Own the day-to-day health of assigned EMS partnerships, serving as the primary point of contact and accountable steward of the partner experience.
  • Build and sustain trusted relationships with EMS chiefs, operations leaders, dispatch leadership, and field personnel, grounded in a practical understanding of EMS workflows and constraints.
  • Partner with Sales as a subject-matter and relationship expert, participating in renewals, expansions, and planning conversations to ensure continuity and credibility.
  • Enable growth within existing and adjacent agencies by providing warm introductions, institutional knowledge, and operational context.
  • Drive adoption and appropriate utilization by helping agencies align training, dispatch workflows, and field operations to real-world conditions.
  • Monitor partner performance and utilization trends, identifying risks early and surfacing opportunities to improve outcomes and capacity.
  • Coordinate closely with Implementation and Clinical teams to resolve issues, refine workflows, and strengthen clinical and operational results.
  • Plan and lead regular partner check-ins, performance data reviews, and on-site engagements to maintain alignment and trust.
  • Support contract renewals, amendments, and program expansions in collaboration with Sales and executive leadership.
  • Represent RightSite in agency meetings, trainings, and regional or state EMS forums as a credible partner to the EMS community.
  • Maintain accurate, current records in CRM systems to support forecasting, renewals, and internal coordination.
  • Stay current on EMS market dynamics, regulatory changes, and public-sector trends that shape partner needs and decision-making.

Requirements

  • Texas based, within a reasonable distance a major airport (Dallas, Houston, San Antonio, Austin)
  • Bachelor’s degree or equivalent experience
  • 1-3 years of experience working with EMS, public safety agencies, healthcare services, or related fields preferred
  • Strong understanding of EMS operations, public-sector environments, and value-based care concepts
  • Proven ability to build and maintain long-term, trust-based relationships with public safety stakeholders
  • Experience supporting account growth, renewals, or expansions in partnership with a Sales organization
  • Excellent communication and presentation skills, with comfort engaging both executive leadership and frontline teams
  • Highly organized with strong time-management and follow-through
  • Analytical and problem-solving mindset, with the ability to translate data into partner-relevant insights
  • Comfortable working cross-functionally with Sales, Implementation, Clinical, and Product teams
  • Willingness to travel to partner sites and industry events
  • Experience with CRM tools (HubSpot, Salesforce, or similar) preferred
Benefits
  • The opportunity to help build a company from the ground up
  • Competitive base salary and incentive compensation
  • Market-competitive healthcare coverage, including medical, dental, vision, life, and disability
  • The opportunity to work alongside talented and professional colleagues with the ability to grow
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
EMS operationsvalue-based caredata analysisaccount growthcontract renewalsperformance monitoringworkflow refinementpartner performance trendstraining alignmentdispatch workflows
Soft Skills
relationship buildingcommunication skillspresentation skillsorganizational skillstime managementproblem-solvingcross-functional collaborationtrust-buildinganalytical mindsetengagement with stakeholders