RightSite Health

Manager

• - Own the day-to-day health of assigned EMS partnerships, serving as the primary point of contact and accountable steward of the partner experience.
• - Build and sustain trusted relationships with EMS chiefs, operations leaders, dispatch leadership, and field personnel, grounded in a practical understanding of EMS workflows and constraints.
• - Partner with Sales as a subject-matter and relationship expert, participating in renewals, expansions, and planning conversations to ensure continuity and credibility.
• - Enable growth within existing and adjacent agencies by providing warm introductions, institutional knowledge, and operational context.
• - Drive adoption and appropriate utilization by helping agencies align training, dispatch workflows, and field operations to real-world conditions.
• - Monitor partner performance and utilization trends, identifying risks early and surfacing opportunities to improve outcomes and capacity.
• - Coordinate closely with Implementation and Clinical teams to resolve issues, refine workflows, and strengthen clinical and operational results.
• - Plan and lead regular partner check-ins, performance data reviews, and on-site engagements to maintain alignment and trust.
• - Support contract renewals, amendments, and program expansions in collaboration with Sales and executive leadership.
• - Represent RightSite in agency meetings, trainings, and regional or state EMS forums as a credible partner to the EMS community.
• - Maintain accurate, current records in CRM systems to support forecasting, renewals, and internal coordination.
• - Stay current on EMS market dynamics, regulatory changes, and public-sector trends that shape partner needs and decision-making.

EMS Partner Services Manager

• Own the day-to-day health of assigned EMS partnerships, serving as the primary point of contact and accountable steward of the partner experience.
• Build and sustain trusted relationships with EMS chiefs, operations leaders, dispatch leadership, and field personnel, grounded in a practical understanding of EMS workflows and constraints.
• Partner with Sales as a subject-matter and relationship expert, participating in renewals, expansions, and planning conversations to ensure continuity and credibility.
• Enable growth within existing and adjacent agencies by providing warm introductions, institutional knowledge, and operational context.
• Drive adoption and appropriate utilization by helping agencies align training, dispatch workflows, and field operations to real-world conditions.
• Monitor partner performance and utilization trends, identifying risks early and surfacing opportunities to improve outcomes and capacity.
• Coordinate closely with Implementation and Clinical teams to resolve issues, refine workflows, and strengthen clinical and operational results.
• Plan and lead regular partner check-ins, performance data reviews, and on-site engagements to maintain alignment and trust.
• Support contract renewals, amendments, and program expansions in collaboration with Sales and executive leadership.
• Represent RightSite in agency meetings, trainings, and regional or state EMS forums as a credible partner to the EMS community.
• Maintain accurate, current records in CRM systems to support forecasting, renewals, and internal coordination.
• Stay current on EMS market dynamics, regulatory changes, and public-sector trends that shape partner needs and decision-making.

Billing Specialist

• Verify insurance coverage and ensure accurate loading of insurance information for billing purposes
• Submit claims to our billing partner
• Create invoices for case rates and other billing scenarios as needed
• Perform front-end edits on patient demographics, correcting information such as date of birth, addresses, and member IDs
• Conduct claim audits and reconciliations to ensure all services are accounted for and billed correctly
• Research uninsured and unknown insurance cases to identify potential coverage
• Assist in the implementation and testing of billing automation processes
• Perform ongoing audits of billing automations to ensure accuracy and efficiency
• Serve as a liaison with Operations, identifying opportunities for improvement in front-end data collection
• Serve as a SME (Subject Matter Expert) for Navigators on insurance-related questions

EMS Partner Services Manager

EMS Partner Services Manager

Insurance and Billing Specialist