RightSite Health

Billing Specialist

• Verify insurance coverage and ensure accurate loading of insurance information for billing purposes
• Submit claims to our billing partner
• Create invoices for case rates and other billing scenarios as needed
• Perform front-end edits on patient demographics, correcting information such as date of birth, addresses, and member IDs
• Conduct claim audits and reconciliations to ensure all services are accounted for and billed correctly
• Research uninsured and unknown insurance cases to identify potential coverage
• Assist in the implementation and testing of billing automation processes
• Perform ongoing audits of billing automations to ensure accuracy and efficiency
• Serve as a liaison with Operations, identifying opportunities for improvement in front-end data collection
• Serve as a SME (Subject Matter Expert) for Navigators on insurance-related questions

Insurance and Billing Specialist

Implementation Specialist

• Serve as the primary liaison for partners post-sale through the successful implementation of the RightSite product
• Develop and manage project plans, timelines, and deliverables tailored to each partner’s operational needs
• Coordinate internal teams (technical, product, support) and external stakeholders to keep implementations on track
• Proactively identify and address risks and challenges to ensure smooth deployment
• Deliver customized, hands-on training to partner teams primarily on-site with occasional remote sessions
• Develop training materials, workshops, and knowledge transfer sessions to drive product adoption
• Support partner onboarding by guiding users through key workflows and best practices
• Write clear, actionable documentation, guides, and partner facing resources that reflect the realities of RightSite integrated into EMS and 911 operations
• Collaborate with marketing and product teams to refine messaging and improve the onboarding experience
• Continuously update content based on partner feedback and evolving product features
• Travel to partner sites for in-person training, implementation support, and relationship building
• Provide live feedback from the field to internal teams to support continuous improvement

Implementation Specialist, EMS & Fire

Account Manager

• **WHO WE ARE**We are changing how EMS navigates care! RightSite partners with EMS on-site to connect non-emergent patients with a Telehealth ER Doctor and navigate them to the right site of care. Patients instantly access an ER Telehealth Doctor and a Patient Navigator who provide a trusted, genuine human connection in a time of need. EMS becomes more available for critical emergencies while we deliver higher quality care at a lower cost and better experience for everyone.
• WHO YOU AREAs the EMS Account Manager, you will support sales and marketing efforts to successfully manage current clients such as fire departments, ambulance services, 911 communications centers, PSAP Directors, and end users, while also driving new business revenue by adding new partners. Your primary role will be to nurture existing relationships, ensuring client satisfaction and retention, while also seeking new business opportunities by developing relationships and generating demand with potential customers. You will use your sales and communication skills to cultivate strong relationships and sales activities with customers, from initial contact to contracting, boosting sales, and contributing to our long-term revenue goals.
• Our ideal candidate has experience working with EMS and public safety agencies and an innate understanding of their operational and contracting needs. You excel at building and maintaining productive, cooperative, and long-lasting relationships with internal and external stakeholders. You are motivated by the purpose of our work and the culture we are fostering. If these qualities resonate with you, and you would like to make a meaningful impact in the public safety sector, we encourage you to apply for this exciting opportunity.
• A DAY IN THE LIFE
• - Manage and nurture relationships with current EMS clients to ensure satisfaction and retention
• - Collaborate with leadership on process and strategy to add new partners in assigned markets
• - Prospect, qualify, and develop leads as sales opportunities
• - Support senior sales leadership in meeting preparation and opportunity analysis
• - Handle all inbound qualified sales leads from phone, email, web, and referral partners within the target market
• - Implement proactive prospecting schedule to increase sales pipeline and to build and maintain a balanced funnel of prospects
• - Meet established volume generation objectives for the fiscal year
• - Thoroughly understand our products and services and articulate the value proposition to customers, including performing technology demonstrations
• - Maintain and update CRM tools (e.g., Hubspot/Asana) including companies, contact demographics, and deals to support pipeline and accurate forecasting
• - Work in conjunction with internal groups for lead generation and/or referrals
• - Build long-term and trusting relationships with prospects and customers
• - Proactively seek new business opportunities in the market
• - Set up meetings or calls with prospective clients
• - Attend state and local industry events
• - Stay up to date with new products/services and new pricing plans
• - Proactively seek knowledge on EMS market trends and policy

Account Manager, EMS and Fire

• - Manage and nurture relationships with current EMS clients to ensure satisfaction and retention
• - Collaborate with leadership on process and strategy to add new partners in assigned markets
• - Prospect, qualify, and develop leads as sales opportunities
• - Support senior sales leadership in meeting preparation and opportunity analysis
• - Handle all inbound qualified sales leads from phone, email, web, and referral partners within the target market
• - Implement proactive prospecting schedule to increase sales pipeline and to build and maintain a balanced funnel of prospects
• - Meet established volume generation objectives for the fiscal year
• - Thoroughly understand our products and services and articulate the value proposition to customers, including performing technology demonstrations
• - Maintain and update CRM tools (e.g., Hubspot/Asana) including companies, contact demographics, and deals to support pipeline and accurate forecasting
• - Work in conjunction with internal groups for lead generation and/or referrals
• - Build long-term and trusting relationships with prospects and customers
• - Proactively seek new business opportunities in the market
• - Set up meetings or calls with prospective clients
• - Attend state and local industry events
• - Stay up to date with new products/services and new pricing plans
• - Proactively seek knowledge on EMS market trends and policy