RightSite Health

Account Manager

• Lead, coach, and develop a team of EMS Account Managers, modeled after a pharma‑manager structure, or similar
• Establish clear, measurable goals for each EMS agency and EMS Account Manager team member, with weekly and monthly performance reviews
• Own the execution of the RightSite change‑management framework across EMS implementations and ongoing operations
• Ensure every EMS agency has a clear adoption plan and works closely with RightSite to execute it successfully.
• Work closely with EMS agencies as they navigate workflow and cultural change, bringing deep curiosity and strong problem‑solving instincts
• Rapidly experiment with new tactics in the field, scale winning approaches across all agencies, and quickly sunset experiments that do not work
• Ensure consistent adoption of best practices and execution standards across the entire AM team
• Partner internally with EMS Sales, Care Team, and Marketing teams to ensure EMS partners achieve target call‑volume, referral appropriateness, and RightSite activation performance
• Ensure RightSite’s Brand Promise is delivered by building strong, trust‑based EMS relationships, modeling the relational field strategies that have long defined high‑performing hunter/farmer strategic sales teams
• Drive action, continuity, and accountability across all EMS agency engagements, ensuring each agency moves through implementation and adoption milestones on schedule
• Maintain a strong operational rhythm, including structured field visits, agency reviews, and performance dashboards

Head of EMS Account Management