EMS Account Manager

RightSite Health

Account Manager focusing on ensuring EMS partnerships' health and effectiveness. Building relationships and driving growth while supporting EMS agencies with clinical decision-making.

Posted 7/10/2026full-timeDallas • Texas • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Own the day-to-day health of assigned EMS partnerships, serving as the primary point of contact and accountable steward of the partner experience.
Build and sustain trusted relationships with EMS chiefs, operations leaders, dispatch leadership, and field personnel, grounded in a practical understanding of EMS workflows and constraints.
Partner with Sales as a subject-matter and relationship expert, participating in renewals, expansions, and planning conversations to ensure continuity and credibility.
Enable growth within existing and adjacent agencies by providing warm introductions, institutional knowledge, and operational context.
Drive adoption and appropriate utilization by helping agencies align training, dispatch workflows, and field operations to real-world conditions.
Monitor partner performance and utilization trends, identifying risks early and surfacing opportunities to improve outcomes and capacity.
Coordinate closely with Implementation and Clinical teams to resolve issues, refine workflows, and strengthen clinical and operational results.
Plan and lead regular partner check-ins, performance data reviews, and on-site engagements to maintain alignment and trust.
Support contract renewals, amendments, and program expansions in collaboration with Sales and executive leadership.
Represent RightSite in agency meetings, trainings, and regional or state EMS forums as a credible partner to the EMS community.
Maintain accurate, current records in CRM systems to support forecasting, renewals, and internal coordination.
Stay current on EMS market dynamics, regulatory changes, and public-sector trends that shape partner needs and decision-making.

Requirements

What you’ll need

Texas based, within a reasonable distance a major airport (preferably Dallas)
Bachelor’s degree or equivalent experience
1-3 years of experience working with EMS, public safety agencies, healthcare services, or related fields preferred
Strong understanding of EMS operations, public-sector environments, and value-based care concepts
Proven ability to build and maintain long-term, trust-based relationships with public safety stakeholders
Experience supporting account growth, renewals, or expansions in partnership with a Sales organization
Excellent communication and presentation skills, with comfort engaging both executive leadership and frontline teams
Highly organized with strong time-management and follow-through
Analytical and problem-solving mindset, with the ability to translate data into partner-relevant insights
Comfortable working cross-functionally with Sales, Implementation, Clinical, and Product teams
Willingness to travel to partner sites and industry events
Experience with CRM tools (HubSpot, Salesforce, or similar) preferred

Benefits

Comp & perks

We hire extraordinary employees who thrive in an environment based on our 6 Guiding Values.
The opportunity to help build a company from the ground up
Competitive base salary and incentive compensation
Market-competitive healthcare coverage, including medical, dental, vision, life, and disability
The opportunity to work alongside talented and professional colleagues with the ability to grow

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Public Safety Agency ExperienceValue-Based Care ConceptsData AnalysisOperational Workflow RefinementContract Renewals Support

Soft Skills

Relationship BuildingOrganizational SkillsTime ManagementCross-Functional CollaborationPresentation Skills