RightSite Health

EMS Partner Services Manager

RightSite Health

full-time

Posted on:

Location Type: Hybrid

Location: Atlanta • United States

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Job Level

Junior

About the role

  • - Own the day-to-day health of assigned EMS partnerships, serving as the primary point of contact and accountable steward of the partner experience.
  • - Build and sustain trusted relationships with EMS chiefs, operations leaders, dispatch leadership, and field personnel, grounded in a practical understanding of EMS workflows and constraints.
  • - Partner with Sales as a subject-matter and relationship expert, participating in renewals, expansions, and planning conversations to ensure continuity and credibility.
  • - Enable growth within existing and adjacent agencies by providing warm introductions, institutional knowledge, and operational context.
  • - Drive adoption and appropriate utilization by helping agencies align training, dispatch workflows, and field operations to real-world conditions.
  • - Monitor partner performance and utilization trends, identifying risks early and surfacing opportunities to improve outcomes and capacity.
  • - Coordinate closely with Implementation and Clinical teams to resolve issues, refine workflows, and strengthen clinical and operational results.
  • - Plan and lead regular partner check-ins, performance data reviews, and on-site engagements to maintain alignment and trust.
  • - Support contract renewals, amendments, and program expansions in collaboration with Sales and executive leadership.
  • - Represent RightSite in agency meetings, trainings, and regional or state EMS forums as a credible partner to the EMS community.
  • - Maintain accurate, current records in CRM systems to support forecasting, renewals, and internal coordination.
  • - Stay current on EMS market dynamics, regulatory changes, and public-sector trends that shape partner needs and decision-making.

Requirements

  • - Based in Georgia, within reasonable distance to the Atlanta metro area
  • - Bachelor’s degree or equivalent experience
  • - 1-3 years of experience working with EMS, public safety agencies, healthcare services, or related fields preferred
  • - Strong understanding of EMS operations, public-sector environments, and value-based care concepts
  • - Proven ability to build and maintain long-term, trust-based relationships with public safety stakeholders
  • - Experience supporting account growth, renewals, or expansions in partnership with a Sales organization
  • - Excellent communication and presentation skills, with comfort engaging both executive leadership and frontline teams
  • - Highly organized with strong time-management and follow-through
  • - Analytical and problem-solving mindset, with the ability to translate data into partner-relevant insights
  • - Comfortable working cross-functionally with Sales, Implementation, Clinical, and Product teams
  • - Willingness to travel to partner sites and industry events
  • - Experience with CRM tools (HubSpot, Salesforce, or similar) preferred
Benefits
  • We hire extraordinary employees who thrive in an environment based on our 6 Guiding Values. Benefits of working with us include:
  • - The opportunity to help build a company from the ground up
  • - Competitive base salary and incentive compensation
  • - Market-competitive healthcare coverage, including medical, dental, vision, life, and disability
  • - The opportunity to work alongside talented and professional colleagues with the ability to grow
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
EMS operationspublic safetyvalue-based careaccount growthrenewalsexpansionsdata analysisproblem-solvingtime managementrelationship management
Soft Skills
communicationpresentationorganizationaltrust-buildingcross-functional collaborationanalytical mindsetfollow-throughengagement with stakeholdersadaptabilitycustomer service
Certifications
Bachelor's degree