RightSite Health

Implementation Specialist, EMS & Fire

RightSite Health

full-time

Posted on:

Location Type: Hybrid

Location: San Antonio • Texas • United States

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Tech Stack

PMP

About the role

  • Serve as the primary liaison for partners post-sale through the successful implementation of the RightSite product
  • Develop and manage project plans, timelines, and deliverables tailored to each partner’s operational needs
  • Coordinate internal teams (technical, product, support) and external stakeholders to keep implementations on track
  • Proactively identify and address risks and challenges to ensure smooth deployment
  • Deliver customized, hands-on training to partner teams primarily on-site with occasional remote sessions
  • Develop training materials, workshops, and knowledge transfer sessions to drive product adoption
  • Support partner onboarding by guiding users through key workflows and best practices
  • Write clear, actionable documentation, guides, and partner facing resources that reflect the realities of RightSite integrated into EMS and 911 operations
  • Collaborate with marketing and product teams to refine messaging and improve the onboarding experience
  • Continuously update content based on partner feedback and evolving product features
  • Travel to partner sites for in-person training, implementation support, and relationship building
  • Provide live feedback from the field to internal teams to support continuous improvement

Requirements

  • 3+ years’ experience in an EMS, 911 center, or Dispatch operations role, or working directly with those stakeholders
  • Demonstrated experience in customer/partner success, project management, and implementation roles
  • Proven ability to manage multiple implementation projects simultaneously in a fast-paced environment
  • Excellent communication, training, and facilitation skills
  • Willingness to travel domestically as required (up to 40%)
  • Strong writing skills with experience developing training or technical content
  • Experience with SaaS or public safety technology platforms – strongly preferred
  • Project management certifications (e.g., PMP, CAPM, Scrum) are a plus
  • A collaborative, solutions-oriented mindset
  • Empathy for frontline dispatchers, EMTs, and public safety professionals
  • An eye for detail without losing sight of the big picture
  • A passion for making a real-world impact through innovative technology
Benefits
  • Competitive compensation
  • Market-competitive healthcare coverage, including medical, dental, vision, life, and disability
  • The opportunity to work alongside talented and professional colleagues with the ability to grow

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementimplementationtraining developmentdocumentation writingcustomer successrisk managementworkflow optimizationcontent updatingSaaS platformspublic safety technology
Soft skills
communicationfacilitationcollaborationsolutions-oriented mindsetempathyattention to detailadaptabilityrelationship buildingproactive problem solvingtraining delivery
Certifications
PMPCAPMScrum