Rightpoint

Business Analyst

• Plan and manage tasks associated with all phases of a software development work: requirements gathering, design, development and testing.
• Perform requirements gathering and analysis that may include: analytical techniques, interview techniques, data gathering techniques, current system documentation, business modeling methods, business process, rules and logic, data gathering to solve complex issues, development of implementation plans, development of requirements, JAD sessions and key analytical troubleshooting.
• Design software solutions through the definition of business processes and workflows, software application navigation flow, user interfaces, and reporting layouts, etc.
• Assist QA team to develop and implement test plans / scenarios to ensure that test conditions, scripts, validation criteria, and expected results will successfully test the business and non-functional requirements.
• Lend support to various business and technology teams as necessary during design, development and delivery to ensure solid, scalable, robust solutions.
• Communicate effectively in both verbal (i.e. day-to-day discussions, team meetings) and written (requirements and design specifications) form, as well as have an overall ability to be clear and concise in all communication
• Accurately assess the risks associated with each solution design/project.
• Support the development of team members from a professional and technical level.
• Effectively manage multiple priorities.
• Perform additional job-related duties as requested.

Full-stack Engineer

• Operate effectively across project-based delivery and long-running managed service engagements
• Serve as the primary technical lead across one or more projects
• Collaborate closely with UX, design, content strategy, QA, and project management teams
• Define system architecture, technical approach, and acceptance criteria
• Facilitate sprint and iteration planning
• Improve legacy Sitecore implementations through performance tuning
• Mentor, coach, and guide developers
• Conduct code reviews, enforce quality standards, and ensure deliverables meet project requirements
• Partner with Project Managers and Account Managers to communicate technical complexities
• Proactively identify and manage risks, issues, dependencies, and mitigation plans
• Support pre-sales efforts including renewals, expansion scopes, upgrade roadmaps

Lead Engineer, Sitecore

Client Services Representative

• Be responsible for leading a portfolio of accounts with a focus on retention, growth, satisfaction and financial success
• Partner with leaders across the business to plan, mitigate, inspire and run the portfolio to achieve success measures
• Represent the entire range of Rightpoint’s offerings to facilitate growth with the accounts
• Demonstrate deep client business acumen by aligning category and industry expertise with the client's strategic goals, proactively identifying challenges and unlocking high-impact growth opportunities
• Collaborate with business leaders, partners (Alliances and Genpact) and subject matter experts (SME) to effectively lead annual planning processes to drive retention and strategic growth while maintaining plans throughout the year
• Lead Quarterly Business Review sessions on priority accounts with key stakeholders
• Exemplify strategic curiosity and a visionary, intrapreneurial mindset to identify and drive growth initiatives, navigating ambiguity and unlocking new business opportunities with minimal oversight
• Identify, pursue and convert new business opportunities for Rightpoint within your account portfolio
• Ability to connect consumer/customer insights, digital behavior and business objectives/needs to influence customer experience strategy and implementation
• Partner with SMEs to lead strategy for new business pitches and proposals
• Serve as a trusted advisor for clients, developing C-level relationships, expanding client relationships, and providing proactive client value
• Work closely with C-level executives, constructively challenging a client’s thinking to deliver game-changing customer experience transformation
• Effectively collaborate with Operations, Solution leads, and Practice leads to ensure high quality project work delivery to drive account profitability
• Partner with clients and finance to resolve financial concerns on accounts
• Collaborate closely with the Project Management and Delivery Excellence teams to ensure strategic alignment, timely and on-budget execution, and resolution of delivery challenges, driving exceptional client satisfaction and operational excellence
• Regularly communicate portfolio performance to senior management, including client successes and issues, market opportunities, changing conditions, and any other factors influencing health of the portfolio
• Mentor and coach project team members, providing a supportive work environment based on open communication, trust and regular performance reviews
• Serve as the main point of contact for issue escalation for both clients and internal teams. Works to mitigate risks and resolve issues and concerns in a professional manner
• Act as the Rightpoint “brand steward,” serving as a role model for the organization and representing Rightpoint’s core values when collaborating internally, with clients or with partner agencies
• Adapt and handle additional tasks and responsibilities as needed or directed.

Business Analyst

Lead Engineer, Sitecore

Client Services Partner