Rightangled

Customer Support

• Conduct outbound calls to patients in a professional and empathetic manner.
• Build and maintain positive relationships with patients.
• Support patient retention initiatives through proactive outreach.
• Generate and send follow-up emails and communications.
• Gather patient feedback and accurately record information in company systems.
• Meet individual and team performance targets.
• Resolve basic patient queries and escalate issues where appropriate.
• Maintain accurate records of all interactions and communications.
• Collaborate with internal teams to ensure a positive patient experience.

Customer Service Associate