Customer Service Associate

Rightangled

Customer Service Associate engaging patients through calls and emails for a leading online pharmacy. Responsible for retention initiatives and patient relationship management.

Posted 6/22/2026full-timeRemote • 🇬🇧 United KingdomJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Conduct outbound calls to patients in a professional and empathetic manner.
Build and maintain positive relationships with patients.
Support patient retention initiatives through proactive outreach.
Generate and send follow-up emails and communications.
Gather patient feedback and accurately record information in company systems.
Meet individual and team performance targets.
Resolve basic patient queries and escalate issues where appropriate.
Maintain accurate records of all interactions and communications.
Collaborate with internal teams to ensure a positive patient experience.

Requirements

What you’ll need

Minimum 1 year of telesales, phone-based sales, or telephone customer service experience.
Previous experience handling inbound and/or outbound customer calls is required.
Excellent verbal and written communication skills.
Strong attention to detail and organisational abilities.
Ability to build rapport, handle objections, and communicate confidently over the phone.
Comfortable working towards targets, KPIs, and performance metrics.
Strong time management skills and ability to work independently.
Reliable internet connection and suitable remote working environment.
Access to a laptop/computer and headset for daily communications.
Fluent English communication skills.
Bilingual or multilingual candidates are highly desirable, particularly those fluent in:
- French
- Spanish
- Dutch
Experience in healthcare, pharmacy, patient support, or customer retention is advantageous.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Rightangled Website LinkedIn All Job Openings 11 - 50 employees 💰 Equity Crowdfunding on 2019-11 Rightangled is a Gphc and CQC registered Medtech company, based in Hammersmith, London and specialised in personalised medicine. Having launched various products in the "at-home" testing market, the company is now moving into the online pharmacy space with a core focus on quality, affordability, and speed of delivery. Customer Service Associate 🔥 3 minutes ago 🇬🇧 United Kingdom – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Conduct outbound calls to patients in a professional and empathetic manner.
Build and maintain positive relationships with patients.
Support patient retention initiatives through proactive outreach.
Generate and send follow-up emails and communications.
Gather patient feedback and accurately record information in company systems.
Meet individual and team performance targets.
Resolve basic patient queries and escalate issues where appropriate.
Maintain accurate records of all interactions and communications.
Collaborate with internal teams to ensure a positive patient experience. 🎯 Requirements
Minimum 1 year of telesales, phone-based sales, or telephone customer service experience.
Previous experience handling inbound and/or outbound customer calls is required.
Excellent verbal and written communication skills.
Strong attention to detail and organisational abilities.
Ability to build rapport, handle objections, and communicate confidently over the phone.
Comfortable working towards targets, KPIs, and performance metrics.
Strong time management skills and ability to work independently.
Reliable internet connection and suitable remote working environment.
Access to a laptop/computer and headset for daily communications.
Fluent English communication skills.
Bilingual or multilingual candidates are highly desirable, particularly those fluent in:
- French
- Spanish
- Dutch
Experience in healthcare, pharmacy, patient support, or customer retention is advantageous. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Service Advisor – Midnights Team 🔥 39 minutes ago Capital on Tap 201 - 500 Website LinkedIn All Job Openings Customer Service Advisor in the Midnights Team at Capital on Tap, offering support through various channels. Responsible for resolving issues and improving customer experience with financial services. 🇬🇧 United Kingdom – Remote 💰 Debt Financing on 2022-10 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🇬🇧 UK Skilled Worker Visa Sponsor Virtual Recall Software Support Specialist 🕒 4 days ago Zoetis 10,000+ employees 🧬 Biotechnology 💊 Pharmaceuticals 🔬 Science Website LinkedIn All Job Openings Support a SaaS product and provide first-line technical support for veterinary practices, ensuring smooth installations and user training. Collaborate with teams while working remotely from the UK. 🇬🇧 United Kingdom – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🇬🇧 UK Skilled Worker Visa Sponsor 🗣️🇪🇸 Spanish Required Virtual Recall Software Support Specialist 🕒 4 days ago Zoetis 10,000+ employees 🧬 Biotechnology 💊 Pharmaceuticals 🔬 Science Website LinkedIn All Job Openings Support SaaS products with third-party system integrations and provide technical support for veterinary clients. Working remotely while collaborating with the UK team and assisting a wider customer base. 🇬🇧 United Kingdom – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🇬🇧 UK Skilled Worker Visa Sponsor 🗣️🇪🇸 Spanish Required Customer Service Executive, German Speaking 🕒 June 11 Bike Club 51 - 200 🛒 Retail 🛍️ eCommerce ⚽ Sports Website LinkedIn All Job Openings Customer Service Executive engaging with members across various channels for a children's bike subscription service. Delivering exceptional customer support through effective communication and problem-solving. 🇬🇧 United Kingdom – Remote 💵 £28k - £30k / year ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required 🇬🇧 UK Skilled Worker Visa Sponsor 🗣️🇩🇪 German Required Customer Service Representative 🕒 June 11 OpsArmy 51 - 200 👥 HR Tech 💳 Fintech 🛍️ eCommerce Website LinkedIn All Job Openings Customer Service Representative providing high-quality support to customers in the UK. Handling inquiries across phone, email, and chat channels with strong British English communication. 🇬🇧 United Kingdom – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

telesalesphone-based salestelephone customer servicecustomer retention

Soft Skills

verbal communicationwritten communicationattention to detailorganizational abilitiesrapport buildingobjection handlingtime managementindependence