Right Side Up

Client Lead, Partnerships – Affiliate

Right Side Up

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Job Level

Senior

About the role

  • Oversee a portfolio of clients to ensure talent delivery meets expectations, monitoring communications, outputs, and joining client calls as needed.
  • Proactively check in with clients to gather program and talent feedback, identify potential risks, and pinpoint opportunities for additional support that may warrant an upsell or cross-sell discussion.
  • Ensure clients have the appropriate mix of resources (talent, hours, expertise) to support their goals, guiding transparent, client-first conversations as needs evolve.
  • Act as the primary escalation point for client concerns, guiding resolution and ensuring issues are addressed in a timely, constructive manner.
  • Serve as a strategic thought partner to clients by sharing industry insights, best practices, and emerging affiliate and influencer trends to help inform decision-making across the customer journey.
  • Conduct regular check-ins with affiliate talent supporting your client portfolio to ensure they are engaged, supported, and set up for success.
  • Provide timely feedback and coaching when gaps in knowledge or execution are identified, directing talent to proven strategies, resources, and best practices.
  • Ensure talent maintains clear, consistent communication with clients, including program status updates, documentation, and visibility into the value of their work.
  • Guide talent on RSU client management processes, including managing hours, time off, and the use of internal resources and documentation.
  • Monitor overall client portfolio health across client satisfaction, talent stability, and delivery quality, flagging concerns and improvement opportunities as needed.
  • Maintain accurate client contact records and talent profiles, noting changes in skillsets, availability, or engagement status within RSU’s internal tools.
  • Collaborate closely with the Partnerships leadership team to surface trends across clients and talent that may impact delivery, quality, or broader business needs.
  • Monitor talent utilization across your client portfolio, flagging over- or under-capacity scenarios with rationale and recommendations.
  • Support the vetting of new talent for clients in your portfolio, partnering with Talent leadership to define the ideal consultant profile aligned to client goals.
  • Participate in prospective client calls as needed to provide affiliate knowledge and perspective.
  • Stay current on industry trends and emerging partners, maintaining a working knowledge of affiliate and influencer platforms.
  • Support firm-building efforts through documentation and process development, leveraging tools to drive efficiency, scalability, and consistency across engagements.

Requirements

  • 5+ years of experience in affiliate marketing, ideally across multiple verticals.
  • Experience in a client-facing role within an agency, consultancy, or affiliate network.
  • Strong understanding of affiliate and influencer ecosystems, including common program- and partner-level strategies and concepts such as attribution and incrementality.
  • Experience overseeing work delivered by others, with comfort in providing and receiving feedback to support quality and alignment.
  • Demonstrated ability to manage complex client relationships, navigate escalations, and build trust with senior stakeholders.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
affiliate marketingclient managementprogram strategiespartner strategiesattributionincrementalityfeedback provisiontalent managementprocess developmentdocumentation
Soft Skills
communicationrelationship managementproblem-solvingstrategic thinkingcoachingtrust buildingclient-first mindsetproactive engagementcollaborationadaptability