Right Side Up

Client Operations Manager

Right Side Up

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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About the role

  • Optimize margin and utilization by tracking contractor hours, monitoring resourcing, and helping ensure client engagements remain profitable as scope and media spend evolve.
  • Partner with RP leadership to improve visibility into costs, utilization, and delivery health across accounts.
  • Align RP operations with existing Right Side Up processes, collaborating with Accounting, Legal, Contracting, and Talent to drive consistency and efficiency.
  • Identify opportunities to improve RP-specific workflows, incorporating best practices from other teams and business units.
  • Own and improve client onboarding, ensuring a seamless, consistent experience from signed contract through launch.
  • Manage and refine client process frameworks, including feedback loops around creative, performance data, and profitability.
  • Support client performance monitoring by tracking and reporting on key operational and delivery KPIs.
  • Help reduce churn risk by proactively identifying operational or process-related issues before they escalate.
  • Maintain and manage inbound lead tracking, partnering with the General Manager and Sales resources to ensure timely follow-up and smooth handoffs.
  • Support the rollout of new pilots and offerings (e.g., dashboards, AI analysis, creative packages), helping ensure clients benefit from RP’s latest innovations.
  • Support contractor onboarding, ensuring talent is set up for success with RP systems, processes, and client environments.
  • Help establish contractors with clients (tools, Slack channels, access, expectations) to enable smooth delivery from day one.

Requirements

  • 4-7+ years of experience in client operations, agency operations, program management, or client services (agency or consulting experience strongly preferred).
  • Ability to navigate ambiguity and build structure in a fast-growing, entrepreneurial environment.
  • Strong organizational and analytical skills, with experience tracking utilization, resourcing, or financial health of client engagements.
  • Comfort operating in a client-facing role, with the ability to balance relationship management and operational rigor.
  • Excellent communication skills and a bias toward proactive problem-solving.
  • Experience collaborating cross-functionally with finance, legal, talent, and delivery teams.
Benefits
  • Play a high-impact role in a growing, profitable B2B agency.
  • Work closely with senior leaders and directly influence how the business scales.
  • Be part of Right Side Up’s broader ecosystem while helping shape a specialized, fast-moving division.
  • Opportunity for growth into expanded operational leadership.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
client operationsprogram managementfinancial health trackingutilization trackingresourcing managementKPI reportingprocess improvementonboarding processesworkflow optimizationdata analysis
Soft skills
organizational skillsanalytical skillsrelationship managementproblem-solvingcommunication skillscollaborationadaptabilityproactive mindsetoperational rigorambiguity navigation