Project Engineer
RIEDEL Communications
full-time
Posted on:
Location Type: Remote
Location: California • United States
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About the role
- Deliver commissioning and training services sold on projects against scope and schedule, ensuring successful project delivery.
- Work in conjunction with Riedel Teams and Customers to organize and prepare for onsite commissioning and training including all content and materials required.
- Ensure all pre and post commissioning documentation is complete for proper handover to the Support teams.
- Ensure services quoted and ordered are appropriate and expenses are tracked.
- Advise Management on project status, risks and mitigation, and scope.
- Track and resolve any project related issues.
- Research and promote additional business opportunities, solutions, and services sales to the client and sales team.
- Manage and take ownership of Customer Support cases.
- Participate in the 24/7 Service Level Agreement hotline during local office business hours and on-call during the weekend.
- Support customers with remote online sessions when needed.
- Reproduce issues on service lab equipment.
- Proactively educate clients, business partners, and team members to enhance their product and solutions knowledge, technical acumen, and technical sales skills.
- Act as market and industry aware collaborator providing information on competition and market trends.
- Champion KCS principles, educating and coaching support staff on effective knowledge creation and maintenance
- Develop and maintain knowledge base articles, user documentation, and guides to support products and services
- Utilize the knowledge base to efficiently resolve customer issues
Requirements
- Bachelor’s degree or equivalent program related to information technology, SW/EE engineering, computer science, or related field.
- 4+ years of proven experience in a relevant market field, interacting with customers, ideally in the broadcast and entertainment Audio/Video market
- Knowledge of communication, digital audio technologies and standards (AES3, AES67, ST 2110, NMOS, PTP)
- Knowledge of video technologies and standards (SDI, ST 2110, ST 2022-7, NMOS, PTP)
- Knowledge of IP technologies and standards (VM, TCP, UDP, IGMP, VLAN, PTP, with Cisco, Arista, or NETGEAR certification preferred)
- Knowledge of cloud-based media streaming technologies (RTMP, SRT, JPEG-XS, MXF, etc) and knowledge of public cloud provider technologies and infrastructure such as AWS, Azure, Google
- Technical and operational knowledge of live production equipment (software production switchers, instant replay, video review, etc.)
- Knowledge of fiber optic systems and RF systems a plus
- Knowledge and experience with both development and CRM tools and software (Salesforce, Atlassian Jira/Confluence preferred)
- Excellent communication & presentation skills, with strong knowledge of PowerPoint, Word, Excel
- Attention to detail and a strong work ethic
- Ability to work independently, while contributing to a team environment collaborating across departments
- Understanding of knowledge management principles and methodologies
- Proficiency with Learning Management Systems, Knowledge Base software, and/or CRM platforms preferred.
- KCS v6 Practices certification highly desirable.
- Proven ability to create clear, concise, and engaging content for diverse audiences.
- Mobility and willingness to travel – lives within reachable proximity of a major airport (willing to travel approximately 50% of the time)
- Language Skills: English (fluent) French, Spanish or Portuguese a plus.
Benefits
- Opportunities to grow
- Personal responsibility
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
communication technologiesdigital audio technologiesvideo technologiesIP technologiescloud-based media streaming technologieslive production equipmentfiber optic systemsRF systemsCRM toolsknowledge management principles
Soft Skills
communication skillspresentation skillsattention to detailstrong work ethicindependent workteam collaborationcontent creationcustomer supportproblem-solvingproject management
Certifications
KCS v6 Practices certificationCisco certificationArista certificationNETGEAR certification