RIEDEL Communications

Manager, Presales Engineering

RIEDEL Communications

full-time

Posted on:

Location Type: Office

Location: Santa Clarita • California • United States

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Tech Stack

Cloud

About the role

  • Lead, manage, coordinate, and support efforts of the Presales team related to high-visibility projects throughout the sales and post-sale lifecycle
  • Provide inspiring leadership which cultivates a professional workplace environment that promotes inclusiveness
  • Manage presales, assignments, tasks and projects in coordination with the Sales teams to gather customer requirements and functional specifications
  • Directly consult with customers, system integrators, consultants, and Riedel staff to design systems that meet client requirements
  • Manage and coordinate technical responses to RFP/RFI tenders
  • Represent the company at customer-facing and industry events
  • Identify opportunities to expand the customer solution and capture new customer requirements
  • Proactively educate clients and business partners to enhance their product and solutions knowledge
  • Develop and maintain knowledge base articles, user documentation, and guides to support products and services

Requirements

  • 3+ years people management experience
  • 5+ years of combined sales, sales engineering, presales experience
  • Strong understanding of the Broadcast / Media technology market
  • Knowledge and experience with development and CRM tools and software (Salesforce, Atlassian Jira/Confluence preferred)
  • Knowledge of communication, digital audio technologies and standards (AES3, AES67, ST 2110, NMOS, PTP)
  • Knowledge of video technologies and standards (SDI, ST 2110, ST 2022-7, NMOS, PTP)
  • Knowledge of IP technologies and standards (VM, TCP, UDP, IGMP, VLAN, PTP, Cisco, Arista, or NETGEAR certification preferred)
  • Knowledge of cloud-based media streaming technologies (RTMP, SRT, JPEG-XS, MXF, etc)
  • Technical and operational knowledge of live production equipment (software production switchers, instant replay, video review, etc.)
  • Proficient with CAD design (AutoCad, Visio etc…)
  • Excellent communication & presentation skills, with strong knowledge of PowerPoint, Word, Excel
  • Attention to detail and a strong work ethic
  • Understanding of knowledge management principles and methodologies
  • Proficiency with Learning Management Systems, Knowledge Base software, and/or CRM platforms preferred.
  • KCS v6 Practices certification highly desirable.
  • Proven ability to create clear, concise, and engaging content for diverse audiences.
  • Mobility and willingness to travel – lives within reachable proximity of a major airport (willing to travel approximately 50% of the time)
Benefits
  • An exciting field of activity with a lot of personal responsibility and opportunities to grow
  • Equal opportunity employer
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
presales experiencesales engineeringbroadcast technologydigital audio technologiesvideo technologiesIP technologiescloud-based media streaminglive production equipmentCAD designknowledge management
Soft Skills
leadershipcommunication skillspresentation skillsattention to detailstrong work ethicability to create engaging contentcollaborationcustomer consultationproject managementeducational skills
Certifications
KCS v6 Practices certificationNETGEAR certification